Hotel Beaux Arts, Autograph Collection — Hotel in Miami

There were several individuals who made this stay truly exceptional. One was Valentina who went out of her way to accommodate some rough events that happened the first night. The other was Miguel who always try to create comfort for us while we were there And recommended quite a few wonderful restaurants for us to visit. The final was Frankz who was beyond hospitable and kind. There were some folks who were quite rude. There was a receptionist who would sit on the 39th floor of the hotel and on multiple occasions create an atmosphere that was very unwelcoming. I think on one of the days she walked into the elevator on the 39th floor while we were talking about the reception and she said oh this is only for people who are staying at this hotel implying we couldn’t be staying there entirely based on our appearance. We responded that we knew as we are staying on the 40th floor. Another time I went to seek her guidance on changing my card on the reservation and she was not very helpful at all and I had to end up doing it with Valentina Downstairs. I’m not sure of her name but she has beads on her glasses or mask holder has long hair and typically wears dresses. One thing I want to express is that I personally own eight properties in the US and Canada. I am an executive advisor and I’m quite well to do. However because of my moral convictions I do not believe in spending exorbitant amounts of money on designer goods nor do I feel that I need to do so in order to impress anybody. I dress very humbly and invest my money in real estate and where I have excess like to work with Charities. premising ones behavior to guests on how they are dressed or what value you think they have is unbecoming and unprofessional. I felt very much that this receptionist on the 39th floor did that to myself and my colleague. There is also a hostess at the bouland restaurant downstairs who was often quite unaccommodating. I am not sure of her name either but she was tall slim and had long hair she wore down. We went there on one occasion for breakfast at 10:20 and she told us they were closed and we had to wait for brunch and she could not seat us so we decided to leave and go to another restaurant. We went another time for lunch at 2:30 and she told us lunch had completed and again no accommodation was made to provide food to us so we ate out. Of course we do not expect the restaurant to change their time and availability to suit us however some direction would...

Overall, the stay at your hotel was pleasant, but there are significant areas for improvement, especially considering the intense luxury competition in the Brickell neighborhood. The following points highlight areas that need immediate attention to ensure the hotel remains competitive in its category:|| 1. Elevator Noise: The elevator beep on every floor is excessively loud and intrusive. Given the height of the building, this feature becomes stressful and detracts from the guest experience. Adjusting or silencing the beeping would significantly improve comfort.|| 2. Gym Facilities: The gym facilities are outdated, particularly the spinning bikes, which are completely deteriorated. For a hotel in this price and luxury category, maintaining state-of-the-art fitness equipment is essential.|| 3. Pool Area: The pool lacks harmony and fails to provide the luxury amenities expected in this competitive market. The bartenders displayed arrogance, which negatively impacts the guest experience. Additionally, the pool area does not offer innovative facilities, such as cold plunges, which are standard in other nearby luxury properties. A renovation to modernize and cater to newer generations is strongly recommended.|| 4. In-Room Offerings:| • The coffee service in the room is inadequate. Guests are only provided one red Illy capsule and one blue capsule, which feels cheap for a hotel of this caliber. Upgrading to Nespresso machines with a broader selection of coffee options would greatly enhance the in-room experience.|| • The complementary water is also disappointing. It is treated water rather than premium spring water. Offering a more appropriate brand, such as Evian, would reflect the luxury status the hotel aims to convey.|| 5. Common Area Utilization: The common areas on floors 19 and 20 feel empty and poorly utilized. These spaces present an opportunity to introduce additional facilities or amenities that appeal to a modern, discerning audience.|| 6. Pricing vs. Experience: At over $800 per night, the guest experience does not align with the price point. Many of the shortcomings mentioned above, from outdated facilities to lackluster in-room offerings, give the impression of cost-cutting rather than delivering value and luxury.||While the hotel has potential and offers a pleasant stay, it is falling behind its competitors in Brickell. Addressing these areas would elevate the guest experience and justify the premium...

Overall, the stay at your hotel was pleasant, but there are significant areas for improvement, especially considering the intense luxury competition in the Brickell neighborhood. The following points highlight areas that need immediate attention to ensure the hotel remains competitive in its category:|| 1. Elevator Noise: The elevator beep on every floor is excessively loud and intrusive. Given the height of the building, this feature becomes stressful and detracts from the guest experience. Adjusting or silencing the beeping would significantly improve comfort.|| 2. Gym Facilities: The gym facilities are outdated, particularly the spinning bikes, which are completely deteriorated. For a hotel in this price and luxury category, maintaining state-of-the-art fitness equipment is essential.|| 3. Pool Area: The pool lacks harmony and fails to provide the luxury amenities expected in this competitive market. The bartenders displayed arrogance, which negatively impacts the guest experience. Additionally, the pool area does not offer innovative facilities, such as cold plunges, which are standard in other nearby luxury properties. A renovation to modernize and cater to newer generations is strongly recommended.|| 4. In-Room Offerings:| • The coffee service in the room is inadequate. Guests are only provided one red Illy capsule and one blue capsule, which feels cheap for a hotel of this caliber. Upgrading to Nespresso machines with a broader selection of coffee options would greatly enhance the in-room experience.|| • The complementary water is also disappointing. It is treated water rather than premium spring water. Offering a more appropriate brand, such as Evian, would reflect the luxury status the hotel aims to convey.|| 5. Common Area Utilization: The common areas on floors 19 and 20 feel empty and poorly utilized. These spaces present an opportunity to introduce additional facilities or amenities that appeal to a modern, discerning audience.|| 6. Pricing vs. Experience: At over $800 per night, the guest experience does not align with the price point. Many of the shortcomings mentioned above, from outdated facilities to lackluster in-room offerings, give the impression of cost-cutting rather than delivering value and luxury.||While the hotel has potential and offers a pleasant stay, it is falling behind its competitors in Brickell. Addressing these areas would elevate the guest experience and justify the premium...