Sheraton Minneapolis Downtown Convention Center — Hotel in Minneapolis

Overpriced, cramped and limited.

I was hoping for a better outcome than what the price point would suggest, but that was not the case at all.

Let’s start with the positive. It’s conveniently located in downtown. It has a skywalk connected to the convention center. Wifi is fast. Staff was super friendly. Halls/floors were mostly quiet.

Now to the negative, and there are a lot. The rooms are tiny. From the walk-in shower, to the amount of space available, the place is cramped. The hotel is built inside a long, narrow oval, and of course the hotel was retrofitted in the building to maximize room counts over accommodations.

The showers, while they do a better job of not spilling out of the door, are only 3 feet wide, and there’s an unnecessary metal tray where you can easily clip it.

I had a king so it wasn’t too cramped like the double bed rooms, but there wasn’t a true desk or place to eat. There was a circular table for both/either but it was not an enjoyable experience using it.

Parking cost extra. There is no breakfast. The on-site laundry room takes $2 in quarters, which is something nobody carries. It seemed only an elevator worked at a time, causing big delays. Food delivery has to be picked up downstairs, which if you’re just wanting to shower and have food brought to you, that’s not an option. Even the room service does not work.

For it being a Sheraton, this felt more like a Fairfield. I expected more and was extremely disappointed in the collection of minor contrivances...

The best thing about this hotel is the location. Unfortunately, the staff and rooms leave something to be desired. The room made bizarre knocking noises randomly throughout the night, which interfered with my sleep. Furthermore, the staff messed up the payment (as detailed below).

While the staff is friendly, they were not very helpful. They failed to send the credit card authorization forms that were required to actually charge the corporate card used to book the room. At checkout, they sprang on me that they were charging my personal card instead of the corporate card used for booking. The staff member acted like it was my fault that I didn't have the forms they never sent, despite admitting, "a lot of people are having this problem today." When I realized the folio they provided didn't include all of the information my institution expects for reimbursement, I called to ask for a proper receipt, which they then refused to provide.

Lastly, usually hotels of this caliber are able to handle requests about basic allergens/irritants, such as foam pillows instead of feather and fragrance-free soap. This hotel ignored the request I'd made at booking for foam pillows (they weren't out, they just didn't do it) and said they only had scented soap. Altogether,...

I was excited to stay at this property after its recent refresh, especially with the addition of a lounge. Unfortunately, I was very disappointed with the experience. As a Titanium member, I’m usually upgraded—especially during midweek stays—but that didn’t happen this time, which is fine. However, the room I received was the smallest I’ve ever had, barely 200 square feet, with two beds crammed in so tightly there was no space to sit at the desk.

The room layout was awkward, with the bed only about six feet from the door, making it easy to hear every hallway noise—conversations, doors slamming, even other TVs. The lounge looks nice, but the coffee machine was out of order and the beverage options were limited to water and Diet Pepsi.

While the hotel has been remodeled, it’s clear corners were cut—especially in the bathroom and with the large, noisy AC unit on the wall. At a $100 price point, this might be a decent option. But given it’s priced similarly to higher-end Marriott properties in the area, I can’t recommend it. I’m a corporate traveler, so some of this doesn’t bother me personally—but if it matters to you, I’d suggest...