The Caribbean Resort and Villas — Hotel in Myrtle Beach

Reply on 4/30: Your response regarding my experience is disappointing. While I appreciate the apology for the inconvenience, your assertion that there's "no evidence" of bed bugs in the unit directly contradicts my reality. I have multiple bites consistent with a bed bug infestation, and this occurred after my first night in your hotel. This was the only place I stayed.

Regarding the noise, while you state quiet hours are from 11 pm to 8 am, this was not my experience, and reports of disruptive noise were seemingly not addressed.

While I understand you spoke briefly with my father, I was the guest directly affected by these issues. To imply there's no evidence when I experienced these problems firsthand is invalidating. My stay was far from satisfactory, and I hope you will take guest concerns more seriously in the future.

Review from 4/29

TW: Photos are of bedbug bites.

This hotel was a truly disappointing experience, and I strongly advise others to avoid it. My stay was marred by a significant bed bug infestation. On the first night, I spotted a bug resembling a "mini roach," and although I had a few bites, I initially dismissed them as mosquito bites. By the second morning, I woke up covered in bites, and they have only worsened since my stay. This ordeal has been incredibly traumatic, disruptive and costly. I've had to re-wash all my laundry and, due to the risk of spreading the infestation, was forced to discard approximately $300+ worth of belongings, including makeup brushes, three books, a calendar, and a notebook. My suitcase and bags are currently quarantined for two weeks as a precaution.

Beyond the bed bugs, the overall conditions were unacceptable. Despite advertised quiet hours from 8 am to 10 pm, this was not enforced. We were subjected to loud parties in the room above us late into the night, with vulgar and disturbing conversations clearly audible. Furthermore, the facility reeked of marijuana and cigarette smoke, despite being designated as smoke-free. The room itself had a distinct "motel vibe," with the main bed positioned directly against the window and the door leading to the outside hallway, which felt insecure.

The Dominican Tower was clearly still undergoing renovations, which added to the unpleasantness. The elevators were unreliable, with one stuck on the 15th floor and another showing the 9th floor lit up but functioning intermittently. Dust was pervasive throughout the property. In a basic oversight, our room was not even supplied with body soap, offering only face and hand soap.

The hotel was excessively crowded. The pools and bars were packed, making it difficult to enjoy them. The hot tubs were a particular letdown as they were not heated.

My father, who was also part of this stay, encountered his own set of issues. He was yelled at by other guests, and the process for acquiring and returning towels was unclear. The check-in was disorganized and delayed, and the late-night lobby staff was unhelpful and lacked knowledge, leading to problems with our parking permit and the failure to provide a towel card. Even the vending machines were problematic, taking money without dispensing water until a departing staff member offered us theirs.

It's a shame because Myrtle Beach itself is lovely. I enjoyed the amazing coffee, exploring Gay Dolphin Gift Shop, walking along the boardwalk, and having a delicious seafood buffet at Hook's Calabash Seafood (HIGHLY RECOMMENDED). The Pirate Voyage dinner theatre extravaganza was also a highlight.

However, all these positive experiences were overshadowed by the dreadful hotel. I will never go back.

In conclusion, the bed bug infestation, coupled with the poor conditions, lack of enforcement of basic rules, disruptive renovations, overcrowding, and the negative experiences of my parents, made this hotel stay a nightmare. I would strongly advise anyone considering this hotel to look elsewhere to ensure a comfortable and hygienic trip to...

Wow where do I start, we booked this hotel after reviewing how the Caribbean hotel had a multi million dollar renovation and of course the pretty pictures they post. Right off the bat first day we get there check in is at 4pm, we were told that our check in time is an “estimate” and we would have to wait, we wait patiently and around 5pm we get the ok to go to our room. We get to the elevators and there is a line to get in them, well in the multi million dollar Reno they forgot to fix the elevators the very last elevator doesn’t work hmmm. Ok I go up to my room and the room wasn’t bad, however do not get the 15th floor bcuz you will be waiting for a elevator for awhile. Ice machines not on every floor which was ok not a huge deal. We walk out to the beach and BOOM the smell of the devils lettuce hits you across the face with a vengeance. Sad but it’s seems to be everywhere now days so we just walk down a ways to get away from it and it was fine. Ok so the 3 days go by no problem and we chalk it up to a “where not to stay experience” and we didn’t say anything. So we get home 15 hours away and I find out I left my 2k drone in a back pack in my room. Yes my fault. So my wife calls and housekeeping says we have it just go to lost and found.com and fill out the form and we will send you back and email with directions on how to pay for shipping back, again no prob. I go on the website fill out the form and I get a confirmation that they received it. I wait several days and nothing. I call and get hung up on several times and I finally get through to the front desk and Javier I think it was, he answers I tell him the problem and he describes the back pack to the tee and says they have it and to fill out the form online. I said yea no, I have and no one responds to it. He says call back and speak with housekeeping manager the next day. I call and I don’t know maybe she was working on the elevator bcuz she didn’t take any of my Information and says just fill out the online form and she will check to see if they have it. I tell her no we know you have it you guys just need to respond to the email so I can pay for shipping to get it back. She said she would call me back the next day and nothing. I then leave a message for the manager Shannon, I left a detailed message that no one responds to the email form and that this needs to get resolved this was the 7th phone call. BOOM within minutes I get a response from the Caribbean hotel saying thank you for filling the form out unfortunately nothing like what I’m describing has been found!!!!! I call right back and she’s gone for the day, I leave another message and no call back as of yet. Oh and I’ll post the pictures of the elevator doors that looked like they haven’t been cleaned in years and had food grime, boogers, and who knows what else on them. I go out to the lounge chairs by the pool and underneath my chair there’s was algae floating under my chair like I’ve never seen. If I could have found bleach I would have cleaned it myself. Anyways they could have avoided this review if they were honest and or on the same page with their employees one says they have it the next says they don’t. By the way we had never been here, we drove the strip and noticed the only hotels that seemed spotless were the Hiltons but they’re big dollars!. Guess you get what you pay for. I had friends say that Myrtle beach had a nick name the “dirty Myrtle” and to go to Hilton Head instead. I guess I can chalk it up to a learning experience, please read more than just the “good” reviews. IF this review gets posted I’m sure there will be 100 5 star reviews right after it just be careful and don’t leave your...

I checked into this resort with my children on 6/22/25, excited for a much-needed vacation. Unfortunately, our experience was far from relaxing or enjoyable.

Right away, we were caught off guard by having to park across the street from the property — inconvenient when traveling with kids and luggage. Upon entering our room (1228 in the Dominican building), we found the door wide open, which immediately felt unsettling.

In the early morning hours of 6/23 around 1:30 AM, I woke up to use the bathroom only to find the bathroom door jammed shut. I had to call maintenance, who took about 10 minutes to unjam the lock. After freeing the door, the technician rudely told me not to close it again because it needed repairs — which woke us again around 9 AM when another worker came to fix it.

Later that day, while my kids and I were at the pool, my 17-year-old son returned to the room. He forgot to turn off the AC as I had asked. While playing video games, he noticed water dripping on him but assumed it was from his hair. When we returned to the room around 3:15 PM, my younger son noticed water dripping from the ceiling. Moments later, the living room ceiling was soaking wet, with water pouring down.

My 9-year-old’s tablet, which had been on the coffee table, was damaged by the water. Thankfully, the resort agreed to take care of that. Maintenance arrived quickly, and one man even blurted out “oh shit” upon seeing the ceiling. He initially blamed the unit above, then returned with a supervisor who accused me of leaving the sliding door open with the AC on — something we did not do. The room instructions clearly warn against leaving it open due to theft, and we had been at the pool.

This aggressive tone upset my children, who called their grandmother because they knew I was still grieving the recent loss of my husband and was not in a state to deal with confrontation. She contacted the resort on my behalf. I eventually received a call from someone named Amber who asked a series of questions — including how long it took my 9-year-old to realize his tablet was getting wet. I found this question insensitive and unreasonable.

After the ordeal, we went to dinner to escape the stress. Upon returning, we found my son's bed soaked. When I called for clean linens, the front desk told me I could come get them myself. Given the situation, this felt completely inappropriate. When I did go to the front desk, the staff was rude. Thankfully, a woman from the office overheard and stepped in to help. She had a report written about our room, offered to file a claim for the tablet, and said I could get a refund for one night if we checked out by 11 AM the next day. No apology. No accountability.

On our final night, the ceiling leaked again — this time, we were told it was because we turned the AC off. No signs or instructions ever mentioned this would cause leaking, and frankly, it shouldn’t. These issues were not due to anything we did.

What was supposed to be a special and healing trip for my family turned into a stressful and frustrating experience. My kids were scared, confused, and disappointed. I truly felt that management lacked empathy and professionalism. We will not be returning, and I hope others have a more positive experience — but based on ours, I can’t recommend...