Courtyard by Marriott New Orleans Downtown Near the French Quarter — Hotel in New Orleans

We booked this hotel by calling the hotel directly and verifying the exact location of the room advertised on their website. The pictured (only 1 picture available) room is a corner room, and since it is advertised as second story featuring balcony on Common St, the second set of windows must be overlooking St. Charles St, which is right on the route of most Mardi Gras parades in this area. This was our goal, to book a hotel with balcony overlooking the parade route. We were willing to pay the nearly $1000/night for this extra view (special “event” price).

When we arrived, we were placed in a room with balcony overlooking Common St. only, adjacent to the advertised corner room. Somebody else (the whole party for which people had to buy tickets to attend, was already staying in that corner room. Because this could have turn very ugly, we decided that we didn’t want this to ruin our trip and didn’t say anything. We could still see some of the parade, since the hotel is on the corner of Common and St. Charles, we were actually invited by the next door party organizers to come over, and we were actually going out every night.

Our room hadn’t been made on our second day there. Not a big deal. It also wasn’t made on the third day. By this time, we had some trash that had to be taken out. I called reception and was told that we have to request the room to be made in person at the reception desk. Fine. The next day, as we were leaving the hotel at approximately 10:30-11 in the morning, we asked at the reception desk that our room be cleaned. We were assured it will be. However, when we came back at 4pm, the room hadn’t even been touched. Trash and recycling both sticking out of the small trash bins at this point. I called reception and was told that the housekeeping is coming. After waiting for an hour, I called back. I explained that we can’t get changed into other outfits for the night knowing that somebody may be coming to clean at any moment. I was again assured, that the housekeeping is on their way. 30 minutes later I called again, and this time asked for a manager. I was told he was busy but will call us back. 20 minutes passed by with no call back. We went to the reception desk. The manager was standing at the front desk, not visibly occupied with any immediate customer issues. I explained what was happening. He immediately started getting dismissive, angry, and started making fun of us, all somehow at the same time. He must have had some practice with this sort of behavior.

At this moment, I lost all my determination to enjoy this holiday no matter what. I told him that we were placed in the different, worse room than what we paid for. He started questioning the fact that we knew which room we were booking and sarcastically stated “So you talked about the number of windows in the room?”. I replied that yes, indeed, we specifically did because we knew exactly what we were looking for. He became more and more aggressive and finally demanded that we both give him our IDs, as if guests clearly staying in the hotel didn’t belong there. He then told me to step away because the reservation was not made under my name. When I asked for my ID back, he then called the policewomen who was standing nearby (the hotel had police guarding the front doors at all times we were there), and threatened me that if I won’t step aside, I will be arrested. Yup. I will be arrested for staying in the hotel in the worse room than what I paid for and him confiscating my ID for no reason at all. Before I did, I let him know that while I will be waiting for my significant other, I will be calling Marriott customer service. Not a minute went by after this statement, when we were suddenly “offered” a room overlooking St. Charles St. And that same manager suddenly became extra (sleazy) pleasant from that point on. No apologies were ever issued.

We approached the front desk annoyed, but not aggressive. We didn’t yell. This could have been a completely different conversation if this manager had treated us...

The Courtyard by Marriott Downtown near the French Quarter boasts a location that’s hard to beat—just a block from bustling Canal Street and right at the gateway to the iconic French Quarter. It doesn’t get much more convenient than that!||I arrived a little after 10 PM, thanks to a train that ran an hour late. The flat glass roll in automatic doors were locked (understandable given the time), but I was promptly buzzed in. Just inside, a spacious ramp slightly to the left made entry a breeze—points for a hassle-free welcome!||One feature I’d requested ahead of time was a roll-in shower. The room they assigned me, 118, was conveniently located next to the front desk. The room itself was quite spacious, with a good turning radius in the bathroom and at the foot of the bed. The sides of the bed, however, were a bit tight, which made maneuvering there tricky. The modified closet, designed for both upright and wheelchair users, was a thoughtful addition, but its corner placement made it feel cramped. I ended up skipping it entirely since I’d already moved the desk chair to use the desk.||Charging options for my wheelchair were available, which was a nice touch. I asked the front desk to move the mini fridge onto the desk for easier access, and they were more than happy to help. While they were at it, I also had them turn on all the lights since the switches were inconveniently located at the bases of the lamps (except for the bathroom). Not the most accessible setup, but they handled it quickly and cheerfully.||The bed, though? Pure bliss. It was massive, fluffy, and incredibly comfortable. The huge, mounted TV was another bonus, even if the channel selection leaned heavily toward news and sports.||Now, about that roll-in shower, it had the same issue I’ve encountered in so many hotels: water everywhere. Why designers don’t place the drain in the center is beyond me. The showerhead and amenities were also way too high for anyone seated in a wheelchair. Thankfully, the front desk came through with individual bottles, which was a thoughtful and practical workaround.||The hotel’s bar and lounge area, located just off the lobby, was fully accessible and super spacious—a great spot to unwind. Breakfast was available for purchase, though I didn’t have the chance to try it. The laundry room and fitness center were on the upper floors, and the convenience of the laundry room made it worth the trip.||The real stars, for me, were the staff. They were genuinely friendly, helpful, and always willing to go the extra mile. Cleveland and Ny, in particular, made my mornings brighter with their warm greetings, fun recaps, and thoughtful tips for the day ahead. Talking with them felt like catching up with old friends, and their hospitality truly made my nine-day stay special.||Despite a few accessibility quirks, my time at The Courtyard by Marriott was memorable. The people made all the difference, and I’d happily stay here again in a...

While we love the marriott brand this was an all around terrible experience. We were traveling for my husbands birthday and requested a queen room with a pull out sofa and view. While we understand these are request we got neither of those things. The experience started when we got to the hotel to check it the lobby was full and no one was social distancing. There was only 1 front desk person checking everyone in. Mind you we arrived around 7pm. There were several signs that you must wear a mask but the were 2 people talking to and near the front desk person with out a mask at all. Never were they told to put one on. The we finally check in half an hour later to get a room with no couch and no view. The view was into the hallway which made it feel more like a hotel. We figured maybe the hotel full we would then just tough it out. The room was very small and the bathroom dirty and in disrepair. The shower door was nearly falling off. We have pictures of everything if some one would like to see them. We then keep hearing noise and thought it was from the people in the next room but we then discovered the doors do not go all the way to the floor. They are about 1 to 1.5 inches off the floor. The sounds we were hearing were traveling from the lobby. Not to mention that it was a hazard thinking no one can see you. All they had to do was bend down or stick a camera next to the door bam you can see the whole room. Why have things over the peep hole but leave a huge cap for anyone to film to take pictures. Not to mention opening the door from the inside with the contraption. I would highly recommend someone fix it before it becomes a liability issue for you. Not to mention the valet service. I am not talking about how long it takes thats understandable. The lack of a valet being there and then when they not attentive at all. We call requested the car 20 mins before going down stairs. When we get there are cars there but no valet. We then see them over near the bar area on a personal call and notice he has our keys. My husband is then waving at him are valet ticket no response. Then we wait for the front desk to clear to have them say to us oh he has the keys and point to valet. I then have to walk over to the bar area interrupt his phone call to ask for my keys. There are a lot of things wrong with this hotel. We did have good customer service from some employees but overall a big disappointment. You guys need to fix a lot of things about this...