Hilton Club The Residences New York — Hotel in New York

Let’s start with the positive. The hotel and the room were clean. The room was a good size for a NYC hotel room. The bar area and Lobby were very nice. The valet parking staff were quick and efficient. This hotel’s location is perfect for those looking to see Rockefeller Center, a show at a nearby theater or do some shopping on fifth avenue. Subway access is available at the end of the block via the 7th Ave station. Unfortunately, that is where the positive part of this review ends. The Residences is located on the 44th floor of the Hilton Midtown. There are only three elevators which can access the 44th floor. During the first half of our stay only 2 of 3 elevators were working resulting in 20+ minute waits on the elevator. Elevator access was chaotic at times with people packed into this narrow hallway and spilling out into the Lobby at times. The Residences Check-in is separate from the Main hotel check in. When we checked in on the 44th floor we were told that they would provide us with a discount code for the Valet. The front desk was unstaffed when we checked out of the hotel and there was a sign stating to see the Main hotel desk. I went to the Main hotel lobby and the gentleman at the front desk took my room keys and said he would go ask his supervisor about the valet because they don’t “deal with those people upstairs”. I not only didn’t get my discount but paid MORE than the $70/day shown advertised on the website and my reservation. The other incident we had when we were leaving involved the Main hotel bellmen. Since the Residences desk was unstaffed at the time we left, I had to go downstairs in search of a cart to get all of our bags and packages to the valet area. I couldn’t find anyone in the front lobby but saw a cart just outside the back door in the valet area. Upon coming downstairs with all our belongings on the cart, a staff member came up to us yelling at us about the cart and snatched it out of my sons hands. Only to abandon it outside the hotel in valet area. Fortunately, my son followed while I went to the front desk to check out. By the time I came outside no bellman was present to help load the car so what was the point. Another issue we experienced was with the Thanksgiving parade itself. We came downstairs about an hour before the parade. There had been a flyer left in our room the night before with information about the parade. When we went downstairs to get our place in front of the hotel for the parade we were told we needed a wristband. Neither the flyer nor front desk at the Residences mentioned a wristband. So we went back into the hotel front desk to ask and were told they sold out of wristbands yesterday. We would have been happy to have purchased a wristband had anyone mentioned the need for one to stand in front of the hotel I was paying $900+/night to stay in. As a result, we had to go across the street in the back of the mob and couldn’t see anything but the balloons. Ruined our Thanksgiving parade experience. Other items I didn’t care for at this property include: The mattress was horribly worn and uncomfortable and the furniture was incredibly uncomfortable. There is no free breakfast or coffee in the residences. There is a coffee maker in the room, but housekeeping didn’t replenish it the last 3 days we stayed. I called once and it took an hour for them to bring us 4 coffee pods. There is no true room service. The “room service” in this hotel is from the convenience store like herb n kitchen restaurant and is delivered in a sack. I wouldn’t recommend Herb N Kitchen due to the prices and lack of freshness of things we purchased. There is a nice grocery a block and a half up 6th Ave and you can get delivery from most places in the city. No way to play subscription services on the TVs. If you do stay here make the front desk give you a receipt. I was emailed a $0 receipt initially. It took me several days, phone calls and emails to get my receipt for thousands of $$ and Hilton Honors credit. At one point Hilton corporate told me I wasn't a registered...

The location is perfect- nothing beats being close to everything in the 50s street area. If you are an owner with HGV for anywhere else than in this hotel, you cannot use the owner’s lounge- I really think that is a bad feature of this location.

The room the way it was intended to be was very nice (robes, comfortable bed, fridge and microwave), but I was disappointed with the room in other ways (smell from old mildew/mold from the drains in the bathroom, batteries were dead in the bidet remote, shower handle had screws that fell out so it was loose and almost fell out, the light by the TV did not work, one part of the curtain by the end was not really in the track). We did tell them about the smell because that is what bothered us first, and we did not feel like having housekeeping come in. We didn’t not discover the smell really until morning when we were only partially awake (yes, we were exhausted from our flights). All the other issues, we discovered after we were in there awhile. I guess it felt like they gave us the worst room on the floor with the cleanliness issues and fixture problems.

The elevators were always crowded and slow- most of the time we had to wait for 2 rounds of people to take elevators that were crammed before we could get in.

Construction (?) or hammering of some kind on Thursday morning and part of Friday morning was so loud in the room next to us or very close by. The hotel lobby was always overcrowded except around 2 on Saturday.m

I know my check-in was very late, but I was told that my late arrival from the delayed flight (from storms in the Midwest) was keeping the person from going home.

We ended up with a smelly room (which we endured because we had unpacked everything and were now in PST schedules and too tired to switch rooms- we even didn’t use the second room I accidentally booked because including ge t through to HGV and the desk...

A True “Home Away from Home” – Thanks to Merrisa and the Team at The Residences by Hilton Club, NYC

As longtime Hilton Grand Vacations Club owners, my wife and I have stayed at many Hilton properties around the world—but our recent week-long stay at The Residences by Hilton Club in New York City was one of the most memorable.

This was one of the rare times we genuinely felt like we were “home away from home.”

A huge part of that feeling came from Merrisa at the front desk. Her warmth and care went far beyond standard hospitality. She checked in on us every time we passed by, offered great dining and sightseeing recommendations, and even shared helpful safety tips for navigating the city. Her personal attention made all the difference.

We also want to commend the Owners Lounge staff, who always greeted us with a smile and ensured we enjoyed the light snacks, refreshments, and drinks on offer. Their friendly service made relaxing in the lounge a daily highlight of our trip.

The property itself is quiet, elegant, and perfectly located—but it’s the thoughtful people who work here that made this stay so special.

Thank you again to Merrisa and the entire team for making our NYC visit feel so welcoming and unforgettable. We’re already looking forward...