EXTREMELY OVERRATED and POOR VALUE!

We lined up for 1 hr on Saturday at 2:30pm. Services was extremely slow and understaffed. We paid $28 USD for a cheeseburger (just the basic toppings of tomatoes, lettuce, onion, sauce and cheese) and fries (plain). The burger was recommended at medium well as per the cashier and that’s what we ordered. It was ready in 10min after a 50min wait in line.

Honest and unbiased review - if we are talking about just straight taste with no bias about the wait times or price. I give it BurgerJoint a 4/10. Just as a reference, I give 5 Guys a 6.5 or 7/10 and Shake Shack a 8/10.

ISSUES:

(1) MEAT quality was poor. Unseasoned and overcooked with no juice /dry. It tasted like a regular person making a meat patty straight from packaged ground meat and into a shape of a burger and then overcooking it on bbq. This was for $15USD!!!

(2) FRIES were made and sourced from a frozen clear bag! They opened it in front of patrons and threw straight into deep fryer and then straight into bin with salt!……. Was exactly the same taste as McDonald’s fries but 3x the price. Was $8 USD!!!

(3) WAIT TIMES! - we went to all the major food stops in manhattan and this was the least staffed and slowest moving line we’ve ever been in the last 3 visits to NYC. It was 1hr wait but there were less than 15 people/orders in front of me! That is undeniably slow service for burgers!

(4) PRICE! - How on earth can the ratings be that high and by that many reviewer’s over an unseasoned and dry burger (literally just straight meat) and frozen fries identical to McDonald’s for $28 USD?

To Burger Joint - if you are going to make people PAY that much and WAIT that long…the bare minimum, you shouldn’t be serving frozen fries and you need to deliver on just cooking quality meat (add more seasoning and don’t overcook to the point all juices are gone).