Bluemercury — Local services in New York

So what I thought was a good deal turned into be a major headache! I've been on the watch for a fragrance sale and found that Bluemercury sale was better than Nordstrom although I'm an avid Nordstrom shopper.

I decided to order 3 Parfums de Marly Paris fragrances at a discounted price. I was expecting the package to arrive in the evening but it showed delivered at an earlier time than expected.

When I arrived home I could not locate my package at all and from the photo provided by UPS it did not show what building or door the package was left in front of. I immediately contacted Bluemercury who was less than helpful and quite rude and condescending. I was immediately told they will not help me with a UPS claim although they are the one responsible for initiating a claim, because the package was shipped from their account.

In a smug condescending way I was asked about the price point of my package and advised that Ashley in upper management stated Blue Mercury would "ABSOLUTELY"not help me.

After speaking with UPS they were able to verify that the photo provided was NOT proof of delivery and that could not identify exactly where the package was left. I was told directly by UPS that the merchant needed to file the claim so the investigation will be administered and a refund will be paid out to BLUEMERCURY not me as I'm not the shipper.

I called BlueMercury again who was still not helpful or understanding at all. I was advised to call my credit card company and put in a dispute instead of them doing their diligence to file a claim with UPS.

When you contact customer service the intro states the place for Honest, Friendly & Luxury beauty shopping. I received none of the listed. The solution was not a honest approach to the situation nor what is required from a business, Friendly was definitely not on the call with me and Luxury was questionable since my purchase amount was questioned in a condescending way. If this is a hub for Luxury beauty why is it surprising that my purchase amount reflected that?

Nonetheless I would never shop with this store again or even step foot inside any of their brick & mortars located through out the city. A brand that has several locations inside the heart of New York City, should be aware of known issues. Packages being misdelivered or stolen is not surprising living in NYC these issues should be met with a little empathy and helpfulness.

It would have took nothing for Bluemercury to start a UPS claim and if that investigation was not in favor, they could've relinquished the information and THEN advised me to file a credit card dispute.

Horrible company that is not worth the risk! customers need reassurance and real solutions when purchasing from merchants that sell high price goods. If anything happens to your order this company WILL...

In NYC when you return a product within the grace period allowed by the company, it should be refund in the same way it was paid. After arriving at 10:30 am to return a product I was told the store had no cash for the refund and they told me they had to go to the bank. I told them I was returning at 2 pm for my lunch break. At 2:10 pm, I was again told that they had been to the bank but they had no cash. Finally, I received a call to come to get my refund. To my disappointment, they offered me a partial $ 50 in cash and the rest in a gift card. They never told me that at the very beginning. If the store cannot provide cash-refunds they should not accept cash payments. I’d like to report this to @nycmayor of this unlawful practices. ‘Businesses must conspicuously display their return policy at each register, point of sale, or store entrance. The policy should include all conditions, limitations, and fees associated...

I have to echo the reviewer below who complained about making a return. I was refused a return from my unopened and unused products because, according to them, the products are higher priced, thus I need to return them at the store I originally purchased them. No where on the return policy does it state that products must be returned to the original store if over a certain amount. Usually new and unopened products are ideal to return since the store can resell them. Not this store. The embarrassment I faced when I was explained this made me feel like I did a disservice. More clarity and transparency is needed with their return policy. I refuse to step into this store again and show face. I will not patronize this store anymore. Buyer beware if you decide to...