Verizon — Local services in New York

Worst service ever and if I can, I'll never ever like to have a business association with Verizon (FiOS). Wish, there was an option to give negative ratings on this page and I would have gladly done so.

Edward (known by Ed) is FiOS representative in this store. When I moved to NYC from West coast he sold me an internet+cable plan telling all the benefits and promising a $400 VISA card as a promotional offer if I sign-up the same day. Not knowing that this is a sham in making I went ahead, signed up, paid necessary fees and waited for 3 months after which I was supposed to get my VISA card delivered. Guess what? Nothing came in mail, and I decided to pay a visit to store again and talk with him. He recognized me and said, let me check, went behind the counter and said, seems like something went wrong, and I've fixed it, you'll get card in next 15 days. And, you got it right, nothing happened again. I went back, this time he says, my supervisor is here, let's talk to him. I sat in store for 30 mins and there was no supervisor. Ed tells me that seems like he is taking longer than expected and why don't you go back & I'll request him to call you back. the day, passes and so does the week, no one calls. I must've made 10 visits after that and everytime I was told, let me say him to call you back but I never heard back from anyone. One fine day, I stormed into the store and asked for supervisor's #. Ed gave me his # I called him up. Guy on the other side of phone says, "I'm sorry sir, let me investigate this and I'll get back to you by EOD today". This was a sigh of relief! However, he is Ed's supervisor so what can you expect? He never calls back too and to make it worse he stopped answering my calls. I called him from my home # this time and he answers and makes lame excuses that "I was about to call you", "I tried calling you, but didn't leave a VM" etc. etc.. Nevertheless, I asked him that, "where is my $400 card" and he says that, "do you've any written evidence that it was promised" and what can I say, all I could say was that I trust Verizon rep. (Ed in this case) as you trust your customer and "No, I don't have any written evidences for this". This guy now, says, "let me take an exceptional approval, and get it facilitated for you". Days, became weeks and weeks became months but I haven't heard back from him at all.

It's not a matter of $400 anymore now, it's more about how Verizon fools it's customers, train it's sales associates to throw scams around to get a wider customer base, and how less they care about a customer once sale has been made.

Worst telecom service provider's...

Came here to get my new device that I received in the mail connected. The “store manager” Melissa was extremely condescending and rude, she should not work in customer service. In order to connect your phone “immediately” in the store there is a 30 dollar fee you are obligated to pay or you must call Verizon yourself on the Verizon store phone (something I could truly do at home) The first employee never even told me about this option to pay $30 and get your phone instantly back on. As I was on the phone with Verizon on speaker, the “store manager” Melissa asked me why I wouldn’t just pay the $30, in a very condescending tone. I asked Melissa what the $30 is even for and that’s when she proceeded to tell me how my phone would get instantly connected and I wouldn’t have to speak to anyone if I paid the 30 dollars to her. When I told Melissa I’d rather not pay 30 dollars to simply connect my already paid phone she chuckled then proceeded to walk away and then speak about me (literally a couple steps away from me!) with another co worker and laugh how I don’t want to pay “30 dollars”. I’m not sure if she thought paying 30 dollars wasn’t a big amount or was insinuating I didn’t have the 30 dollars to pay…. Either way it was very unprofessional and I do not believe she should be working in customer service environment with her arrogant attitude. She also was very unhelpful while I was on the phone and continued to walk away when the Verizon agent needed her assistance, she also started to blast music on the store speaker that was on display, which I had to tell an employee to put down because I could not hear the Verizon agent on the phone. I felt as if she was mad at me because I did not want to pay $30, trust me I could’ve paid that but I do not believe I should have to pay $30 in order to connect my phone. The Verizon agent on the phone also agreed that paying $30 was insane and was able to help me get my phone back on. When I was done and left the store, she literally smacked her lips at me and did not say goodbye, just a smug look on her face. Melissa really needs to take a training course on how to treat loyal customers and I definitely won’t be coming back to...

Do yourself a favor and skip this location. Go to the Prince Street location instead. They're an official "corporate" store and therefore can streamline many tasks, and their staff is just far more knowledgeable and professional.

I was trying to accomplish the supposedly simple task of hooking up a new apple watch at the Wall Street location. The first visit, the rep told me that he couldn't do anything without the IMEI number, and that I had to come back with the box. That night after a 10-second google search I found out that he was wrong, you just had to open the watch's settings and the number is listed there (wasted trip #1). The second visit, the rep got the watch online and I left happy. However that night I found out that instead of starting a new line for the watch, he had inexplicably deleted one of the phones from our family plan and replaced it with the watch (wasted trip #2). The third visit, the rep recognized his error and created a new line for the watch, saying that all I had to do was go to the apple store to complete the pairing. However, when I went to the apple store they said that Verizon hadn't actually linked the watch with the phone, so they couldn't complete the pairing (wasted trip #3). Finally I decided to give up on Wall Street and go to the Prince Street location. The rep there said that he didn't understand how Wall Street had gotten this so wrong. He wiped out the line, re-initiated the watch on a new line, successfully linked the numbers, and the watch was online. All in about 60 minutes. So again, moral of the story - go to...