Westville Wall Street — Restaurant in New York

Westville is always great in theory, lots of veggie forward selections and comfort food- but it's more of a gentrified diner. I have been getting takeout during Covid to support local businesses and to see how this will play out. Although I only have to cook for myself, I also work for myself so eating out is a treat.

I searched around for hot dogs for Memorial Day holiday , and decided to go in and order rather than using the online service. There was no menu for those waiting in line, so when I got near the front I wasn't ready to order as most places have abbreviated menus. The bartender/manager seemed disappointed that I only wanted one hot dog, when I added that I also wanted sweet potato fries she suggested the 2-dog special so I ordered that with the fries as a side, and an Aperol Spritz to wash it down with.

The girl at the register just said there you go after I paid, no instructions about receipt or how to get food. Then she ran off to the bar and turned her attention to her unfinished breakfast/Lunch. Many customers came in after and I noticed they all were brought their drinks while they were waiting for their food. My aperol spritz sat melting on the bar top. Finally, I asked the bartender if she minded bringing me my drink- she asked me what it was as if she had no clue one was sitting their getting watered down. I also had to ask for a straw. I followed everyone else outside, then saw some food at the desk, so went in to ask about it. Again, she had no clue who I was so I said I ordered food but didn't know how to pick it up She assured me they would bring it out, neither she or cashier looked me in the eye when they handed me my food/drink.

I went to the river nearby to see what I got. Overloaded dogs, where you couldn't even see the hot dog with Heinz packets. For a trendy diner, you would think they would have something better not corn syrup packets. They were decent, but the sweet potato fries were not edible. I typically don't mind over cooked things but these tasted like my palo Santo smudging sticks and I couldn't finish them. When I reviewed the "special" it turns out you only save $1 by ordering 2 hot dogs. Maybe worthwhile if you get a veggie side but not really for sad fries. The drink was made well, but watery due to sitting on the counter for so long.

The only reason I could think of for my bad service is that the staff is looking for bigger tickets and bigger groups for tips. And I know the resto is going to say they are doing their best and I get it, I work with many resto owners. But clear communication and a doable menu are in order for survival. Many others are...

I hate to give 2 stars, I tried to ignore it but this is to much and have no choice, I had bad experiences with westville delivery guys, i work with delivery platforms like uber, grubhub etc, and most of the time when I go for pickup they are not friendly and don't treat you good,sometimes they told me that"it's not ready, while the food is ready, without checking properly, and this not the first time, it's happened to me a couple of times, and I don't want to waste my time for no reason,because I have to pay bills,and taxes,don't leave and work for free,this is my opinion but have notice that especially if you don't speak there language(Mexican or latino), just not all of them but most of the they don't show you friendly face, when we use to pickup by front entrance all restaurant staff are so friendly and always like to go there, even most of the time gives them thumbs up on uber eats app, sometimes I want to say something and treat them the same way they treat me,but it's not the way I grow up and my family tech me, and again like I said before I have to pay bills,taxes etc, I don't want waste my time and also don't want them treat me that way, I can cancel the order but if I cancel it,customer also wasting his time because have to wait again until someone accept order request and deliver to him, I don't think...

----- ENGLISH ------ The hamburguer I ordered was just okey. My mom ordered a breaded chicken cutlet. It was oily and burnt. We talked to the waitress (it took a lot effort to get their attention, tbh) and she offered to change it for something differente. We asked for the basic hamburguer (lettuce, tomato & onions) and some mayonnaise. The hamburguer came with only bread and meat. The meat was overcooked on the outside and raw on the inside. The bread was kind of burnt on the inside too. The only thing nice were my fries (that came with the hamburguer). They were really krispy. Wouldn't come back or recommend the place to someone else.

----- ESPAÑOL----- La hamburguesa que pedi estaba okey. Mi Mamá ordeno un pollo empanado (tipo milanesa) que vino quemado y muy aceitoso. Se lo dijimos a la mesera (nos costo bastante obtener su atención!) ofreció cambiarlo por otra cosa. Le pedimos la hamburguesa como viene (con lechuga, tomate y cebolla) y mayonesa. Vino solo el pan y la carne. La carne estaba quemada por fuera y muy roja por dentro. El pan también estaba quemado por dentro. Lo único bueno fueron mis papas fritas (venian incluidas con la hamburguesa), las cuales estaban realmente crujientes. No volvería ni se lo recomendaría a...