Ramada by Wyndham Long Island City — Hotel in New York

BED BUGS! Never, and I mean NEVERRRR will I ever stay at this hotel again. These guys make the Ramada brand look absolutely terrible. Stood ONE night, or at least tried. Laid down for about 20-30 minutes at 4am, felt a bite and thought I had been bitten by a mosquito. Looked around, nothing. Turned off lights and back to rest. Another bite minutes later, thought ok there has to be a sneaky mosquito around. Nothing. Back to sleep. 20 minutes later.. a track of bites on me. Told myself, ok this is the end.. felt something moving on chest (slept with my clothes on thankfully). Reversed the front color of my shirt and low and behold, A BED BUG!!!

This was beyond terrifying since I have had somewhat of a small infestation over 8 years ago. To see this was very traumatizing. I then went to front desk and ask for a full refund. Worker tells me he cant till manager gets in at 9. It was literally 5/6am in the morning. Didn't sleep. Called Priceline and they had me run around for a reimbursement because its "Non-refundable" and at the owners discretion. Wasn't surprised. Upon research on this hotel, the manager is said to be very nasty, kicks people out of the hotel and never reimburses. This isn't the first and last time they've had a complaint about bed bugs worse than mine. Myself and my girlfriend had to THROW OUT our expensive clothes just to be sure we did not bring any home since they spread like WILDFIRE. Their way of handling it was to give me another room. No way on Gods green earth would I even EVER take an offer like that after a bedbug(s) is discovered. When I told them check me out and give me/destroy the copy made of my license and debit card, they refused.. CANNOT BE TRUSTED, PERIOD. Come to find out, they are privately owned.. Basically they pay Ramada a franchise fee to use the Ramada hotel name. This brings brand trust, which means customers feel safe to book expecting a pleasant stay. Here? DEFINITELY NOT the case. For security reasons, I will just say that this was an 8th floor room.

REPORT THIS HOTEL IMMEDIATELY. If they or a 3rd party (priceline and others) give you a hard time for reimbursement, REPORT to your bank and file a claim, then report them to the Department of Health. Their business will shut down sooner than you think. Little do they know that BY LAW there is consumer protection in New York and signing off on "Non-refundable" is already voided by this. They have a rude awakening coming their...

The negative reviews on dirt are true but exaggerated, you'll have to weight whether the low prices warrant the tradeoff. A former NYC-er, I and family just spent a nite there to visit family and just needed a decent clean close to Manhattan room for 4. It was a great deal - about the lowest priced 2 star in the city (even lower than the airports hotels) and had all the usual Ramada trappings. Hotwire upon request upgraded me to a 2 double beds instead of a single queen room that I booked.

I didnt see the other reviews until after I booked, so was particularly on the lookout for the mentioned problems, esp. bedbugs. I didnt find any bugs but they could wash the bedding better - had to return a pillow that had hair on it and the carpeting was pretty dirty.

Everything worked - refrig, coffee machine, flat screen, lights, etc, and the bath was probably about 2-3 years old so pretty clean. The double beds were kind of lumpy but we were tired so that didnt stop us from sleeping. Sheets were clean but one bedding cover looked stained-they are definitely due for replacement. The view out my 5th floor room was of the Manhattan skyline so that was a pleasant surprise. The breakfast - cereals, waffle press, yogurt, eggs, sausage, bagel/bread, donuts, juice and coffee (machines broken but pitchers were provided) were insufficient, cleaned out quickly, so show up early. The all Asian Indian crew were friendly, helpful and courteous.

Location is in the midst of working class residential apts/ auto repair shops/ self laundry shops, about 15 min to the local subway or if you drive right into the entrance of the 59th street bridge into Manhattan. Theres only street parking - a few vacant spots here and there within the block and I didnt have any problems parking...

We had booked four nights here for our trip to New York, and called two weeks in advance and confirmed our booking. When we get there, we are met by an unwelcoming receptionist who got our booking name and without further information get on a call with someone else. We then find out that he was calling one of their partner hotels as this was apparently turned into a homeless shelter, something they neglected to inform us about before arrival. After another phone call with the other hotel he then informs us that there are no available rooms at this other hotel, and he can therefore give us one room here for the night and will then cancel our stay for the other three nights. He is in no way understanding or helpful about our frustrations about this situation, and doesn't seem to see a problem in the fact that we haven't gotten any information about this before arrival. We get checked in, and even have to remind him to give us our ID back, as well as notice how they have copies of peoples’ bookings lying around for everyone to see. We then get to our room only to notice that the door can neither close properly nor lock at all. We, therefore, get on the phone with Hotels.com whom we booked through, whom hadn't gotten information about the fact that it was turned into a homeless shelter either, and with help from Hotels.com get a hotel right away and left Royal Stay Hotel as soon as we can. Can NOT recommend this hotel to anyone, they have the worst customer service, absolute no understanding or helpfulness, doors don't lock (or close properly) and they fail to inform their guests about whether or not they are actually able to stay there when you...