Laundry Lab - LIC — Local services in New York

This happened on June 13th, 2025. I was taking my clothes out of the dryer when a male staff member came up to me and started speaking, but I couldn’t understand him due to his broken English. At first I thought he was offering help, but then he got annoyed and told me to move my clothes to the folding tables across the laundromat. I explained that I was just putting the clothes directly into my bag, so there wasn’t really a need to do that extra step.

He then got visibly irritated and started speaking to me in an angry tone. I actually offered to step aside so he could service the machine, and I even asked if he wanted me to take my clothes out first, or if he preferred to do the maintenance before I continued. But instead of just answering or working with me, he got more and more aggressive—talking over me, raising his voice, and acting like he wanted to kick me out. This was at around 9:20 PM, even though the laundromat closes at 10. A second staff member came over too, but she also didn’t explain anything clearly, and the situation just kept escalating.

Through it all, I tried to stay polite, asked questions, and even told the guy to calm down because there was no reason to act like this. I wasn’t causing any trouble—just trying to get my laundry done like always. I’ve been coming to this laundromat for six years now, and I’ve never had an experience like this before. It was upsetting, uncalled for, and just plain bad customer service. I really hope the management takes a hard look at how their staff treats...

There is a problem with the working old woman and the owner. I left my Ikea bag on table and it was gone when I came back after turned on the dryer. There was some money and house keys in the bag. I didn't want to make a problem, so I asked the working woman how to contact the owner. I didn't expect to find it, but I wanted to see what was recorded on the internal camera. But she said she did not know and she did not know owner contact information. She just said "I don't know" So I asked her "could I call the police" and she said "Yes, I want it and do it." Less than five minutes later, a man came to me and yelled at me. And then he threw his Ikea bag to me and kept shouting and saying it "respect for the woman". She said she didn't know the owner's contact information, but less than five minutes owner came to place and yelled at me. I didn't want to talk to these people and I didn't want to spend my time anymore. At least, if you are the owner, you should listen to customer and don't use your camera to conceal the crime. And your mother want to be respected by someone, tell her to respect...

I came to this laundry to wash a bit of clothes I have from staying at a nearby hotel. I’m from NYC so I’ve had my share of laundrymat experiences. The laundry was clean and organized laundry. It has what looks like new machines and a pay card you can pay with cash, credit ir debit. But the dryer machines suck. First time I went I put 24 minutes and my 10 pieces of clothes were still damp. I thought maybe I had a faulty machine. I went a second time and tried a different machine. Most my clothes (still 10 pieces) I let the lady know that my clothes was still coming out damp. She said I needed to put in more time. It didn’t make sense. I tried to explain that I literally had 10 pieces of clothing and putting 30+ minutes didn’t make sense for that little bit of clothes. She insisted. I tired a different machine and still had the same issue. It just seems like a money grab to me where I’m spending more money on drying my...