CubeSmart Self Storage of Long Island City — Local services in New York

Exceptional and attentive service from Amanda and her team. I had a very good experience opening the account at this location, and they provided the reassurance I needed, as my schedule was very tight at the time. I had to travel shortly after opening the account. I was deciding between this storage facility and another storage company in the same neighborhood with a virtual off-site reception, but this other storage company did not give me the confidence I needed, especially when they did not follow up on my interest and requests regarding my storage needs and the questions/concerns I had.

Amanda, Bryan, and JR are very helpful and supportive whenever I am at the facility. And it is nice to meet a new member of the team, Victoria. The team exudes excellent customer service, keeps the place clean and running efficiently. Highly recommended if you have storage needs in...

Unfortunately, those on the phone for CubeSmart's center made things incredibly difficult and gave me a bit of a run around. The company they work with for the free truck is also difficult. However - Tempest is a fantastic manager and really saved me. She was kind, friendly, professional, and helped in every way she could to make the moving process better. She stayed late to make sure I got everything in my unit, gave me a deal on a second unit when the key broke in the lock, and assisted in the quick closing of the second unit. Overall, it appeared the place couldn't be run without her. It's rare to find good customer service in this city and Tempest is the greatest example excellent...

I have been using this storage facility for 8 years, but in the past year, they have been increasing the rent more frequently, doubling it each time. The rent used to increase by $34 each year, but in February of this year, it jumped to $61, and this month, I received another notice of a $77 increase for the following month, in September, two times increase in one year! Previously, they would notify me of rent increases 6 months in advance, but now they only provide 2 weeks' notice. I have called the facility multiple times in the past week, and while the manager has promised to get back to me after consulting with the general manager, I never receive a return call. I would not...