Urban Upbound Tax Prep Center — Local services in New York

So far I give a 3 star because everyone in there is pretty good except for the guy that works there who doesn’t do taxes he just sits at the desk and walks around he speaks spanish/english, around in his 30s, and is slim but has a big fat belly and chews gum and smokes cigarettes and he just has a really annoying presence in the office. Everyone else who works there is fine, but this guy is annoying, smells, and disrespectful and doesn’t realize everyone is laughing at how immature he seems or how everyone is giving eachother looks because of how much he is disrupting his coworkers and everyone coming in...

I gave three stars mainly because the first staff who helped me input my tax data to the computer, she was very nice. I asked her about last year refund and she said the manager will helped answer my question. I forgot to asked her name, and then her manager come to check and verified her work that's the moment why I put 3 stars. He gave me a dirty look, very unfriendly look and the worst part he picked up his phone call before finished with my tax and didnt even answer my previous question related to last year refund.

So, if you have another place in mind, better go...

Unprofessional people within the job readiness program. I am pleased with the tax preparation and the financial advisor(s) and HSE Prep. The job readiness program staff has zero structure and hands out pointless worksheets repeatedly, countless people have been in attendance for months and have yet to recieve an interview/job. The employees have nasty attitudes and does not possess the urgency that it takes to prepare young adults for job/career placement. It is a waste of time going to these people for help in regards to employment. Everything else is...