The Cardinal Motel — Hotel in North Wildwood

(For context, we are a black family that went to a racist motel, no we do not discriminate against any type of culture or race but this hotel racially profiled me and my family in front of my kids) When we first arrived we were already given dirty looks from residents and staff members while we were sitting in the car, from the start we were treated differently from the rest of the guest one of the staffs forced himself to put a STICKER onto our car as if we couldn’t do it ourselves like the other guest. He did that so he could look into our car which consisted of me and my cousins kids. He then proceeded to charge me extra money for kids even though on their website it says kids 13 and up are considered adults, but even though that’s what the website says the staff said that it was for children 10 and up because of this we decided to just pay the fee (our children were under the age of 12). As we were walking into our hotel other guests proceeded to stare and give dirty looks as if they had never seen a black family before (that is when we realized that everyone there were uncolored/white) which made me, my cousin and our kids uncomfortable. Our kids then got into the pool and were still being stared at, some guests even got out of there hotel rooms to stare and watch from the balcony’s, and some even got out of the pool when we got in. The children of other guest started to count how many of us it was because we were the only black people there (they didn’t count anyone else that was in the pool area). The parent of those kids gave them toys to fill with water then squirt the water out. The kids filled those toys with water and started to wet our children in the face when my cousin told the children to stop and tried to look for the parent of those kids nobody said anything even though they were sitting a few chairs down from us. They started to stare and talk again which led us to believe they were speaking about us they then whispered something to one of the staffs the staff then came over to us and said the kids were free but extra adults weren’t even though she already paid for two adults everyone else were kids (mind you the other staff said kids were not free). After this conversation the guests kids started to throw toys at our kids and the parents did not say anything even though my kids asked them to stop. My cousin went into the office to try and pay for another room but they began to give her unnecessary fees without explanation. We then decided we no longer wanted to stay there after only being there for about an hour we were uncomfortable and didn’t like being racially profiled, we were treated differently compared to the rest of the guest because we are black. When we tried to get a refund the manger came out the office proceeded to follow us into are room while making a scene even though I asked her not to because we were in front of our kids (me and my cousins kids). She began yelling for no reason asking other people “do you think we are racist here?” Which made us respond with “of course they would say no” (they were also white) even though we were very calm from the start trying to compromise something she followed us waited outside are room still yelling while in front of our kids, which I politely asked her not to do. This then made me mad so I began to yell at her and other guests because they began to talk and say unnecessary things to me while the situation had nothing to do with them. As we were walking out of the room with are stuff she began pointing and counting us, she rushed into the room as if we stole something. We were given a refund but it wasn’t a full refund. The staff member who forced himself to put the sticker on then followed us to are car to force the sticker off as we were already proceeding to do so (the sticker was very small and what he did was...

I came to this motel back in 2018 and had a pleasant and time came back July 2024. From check in to check out, everything was an ease. Denine (woman at the office) is so sweet. We came down for my boyfriend’s birthday and I had called earlier in the week to see if there was any way we could have some decorations hung in the room prior to us checking in to surprise him. She told me I could bring some stuff & see what we can do. We arrived around 12:15pm and our room was already ready (check in is at 2pm). My boyfriend stayed in the car with the baby while I went to check in and I handed over the decorations and she told me to come back at 1pm. I told him the room wasn’t ready and we went to play mini golf down the road to kill some time. We came back to the office around 1:15pm and checked in. The room was decorated with 2 small number balloons, some cray paper (party streamers) and the happy birthday banner I provided to the lady. The room was very clean, hot water every time I showered / bathed (I know sometimes this is an issue at places). The room was perfect for our family of 3. (We got the room with 2 full beds, no living room- it had a microwave & mini fridge which was good enough for us!) -They do have a game room that we did not play in since we were doing games on the boardwalk. Small, but something to do for the kiddos which is nice. -There is an ice machine that takes quarters, it’s $0.25 and fills a little more than 1/2 of the ice bucket that is provided to you in your hotel room. -The pool was very clean and they have a little section blocked off in the big pool for littles (it’s 1 foot deep) which was so convenient! -There is a grill at the pool that I believe guests are allowed to use to grill food on. -2 blocks from the boardwalk was awesome. Convenient location, we walked every night to the boards. (Sam’s pizza & Gateway 26 were pretty much as soon as you walked onto the boards)

We had an issue with room service coming into our room when we had *1.) followed the directions & 2.) told them to never come to our room during our stay when they had knocked on our door one of our days. *There is a paper on the dresser that states if you have your window drapes open, room service will come in and if they are closed that means you don’t want room service. Nothing was missing of ours but we did not appreciate it due to prior life events I have experienced and my boyfriend did not like it at all considering it just happened to be the day we went to the beach and had some valuables in our room. I expressed myself to Denine and she resolved it quickly and fair. If you do not want room service, express it to whoever at check in so they can make a note of it to tell the cleaners. Had I known that, I would have done that.

If I had to complain about something, it would be that there are ash trays outside of every room and at the pool which welcomes smokers to smoke. I hate the smell of cigarettes and do not like my child breathing that in so if there was a section dedicated to smoking I think that would help. Also, the walls are pretty thin. I was able to hear people in the next room over and people in the pool pretty clear. It didn’t inconvenience me too much since my little is 3 and can fall asleep easier now, but parents with small children, you may want to keep that in mind if your child is a...

Paid for 4 nights 2 adults 3 children have stayed here before this was 5 year in a row but it ends here. Gentleman from office with glasses was very rude and disrespectful. First paid 170$ a night for effiency which is higher than we normally pay but I payed it. Second on morning of 4 th night office personal come to my room and ask why I haven't checked out ? I'm like no I here one more night I go to office they realize their mistake .I'm not upset mistakes happen I say it's ok just happy it was corrected . Third was the biggest for me on day of check out my kids wanted to jump in pool for a few minutes I say ok don't need to checkout til 11 . But going to pool was stopped by gentleman with glasses one of owners say you can't use pool you are checking out I say ok but isn't check out at 11 by the way it's 10 forgot to mention pool doesn't open til 10. Anyway he very rudely stated no it's not it has always been 10 don't you read . I'm like wow ok my mistake I was sincerely sorry I didn't realize checkout was at 10 there's no sign posted in room either by the way . As I am walking away with my kids he begins to talk to another guest like don't these people know anything it's very rude to be talking about me and my children to another guest we didn't do anything wrong I made a mistake . But my mistake was not accepted feeling like I was stupid but I forgave their mistake because I'm an accepting person I'm humble I'm human mistakes happen but mine was not accepted I was made to feel stupid and shamed for it . And to top it off as I was checking out he stood in front of office with the other guest at least 4 people blocking walkway and door I said excuse me and made my way through this crowd . Coming back out the crowd still there never even moving I had to move around them saying excuse me multiple times they didn't even acknowledge me . Didn't move didn't utter a word . It was a favorite place for us but now I feel degraded . Will not go back will...