Desert Canyon Inn — Hotel in Page City Limits

UPDATE -

They got upset with me for posting this review, so the day after I posted it (10 days after our stay), they made up a "damage" (claiming a scratch on a TV that we did not go near), and they charged my credit card $120 without my approval and without notice. It doesn't get worse than this. So dishonest and a never-ending nightmare. My creditcard company is handling this as fraud.

The Desert Inn was a super shady and horrible experience, and its manager Barry was even shadier in handling the mistake, which he even admitted was in their end. (And just to note, they tried to bribe me with a $30 refund to not write this review, but I would rather warn people and not take that money). So just beware of the other good reviews.

We arrived a family of three with an 8-month old baby. We had driven all day and arrived at 6pm to find that they had given us a 1 bedroom apt with a single bed rather than a 3 bedroom apt, which we had reserved and prepaid for. The front desk was closed, and when we called their number, the manager said that he could see that we had booked and paid for a 3 bedroom, but unfortunately they were fully booked, and he did not know what had happened - and that was that. I asked him for a full refund ($170 for two nights), so I could go somewhere else, as we were three people, including a small baby, and there was only one bed), but he refused.

We were back and forth on the phone for three hours, and the poor baby had to sit in the car waiting after a full day of driving.

We finally had to sleep on the floor because all the other hotels in the area were full at that point, because it was so late.

The next day they were still fully booked, but the manager promised to rectify the situation somehow, but their idea of rectifying it was to charge fully for the first night (so they charged for a 3 bedroom even though we slept on the floor in the 1 bedroom), and they would then refund us for the second night, if we were to check out. We packed up and left immediately, but they ended up only refunding $40 for the full day and night, because they sneaked in a penalty for canceling (after they themselves asked us to cancel and guaranteed the full refund). This place is...

This hostel was uniquely comfy and apropos to our visit to Page, AZ and its surroundings. Having the opportunity to regularly stay over many accommodations across and occasionally outside the country, and not a professional hotel reviewer by any means, and not a regular business traveler - but as a primarily pleasure and needs wanderer, I have developed as what I believe is my most concise method for scoring the worthiness of each hotel visited in accordance to personal criteria. My measures are as follows and the results are: 1) ease of access to and from public or private ground transportation [Score:5]; 2) convenient and safe parking [Score:5]; 3) access, accuracy and convenience of check in and check out [Score:5]; 4) atmosphere, ambience, public facilities, lounging areas and access to an office center and Wi-Fi access [Score:4]; 5) overall customer service - including but not limited to Hospitality, Support Services, Concierge knowledge, communication, attitude and demeanor of staff [Score:3]; 6) quality, cleanliness, value, convenience, amenities (i.e., ironing board, iron, TV, charging access, phone, et.al.) and comfort of rooms, beds, room safe and/or valet services [Score:4]; Taking all the aforementioned categories in a scale of 1 star to 5 stars with 1 being the worst and 5 being the best a hotel can be! This hotel rates a: 3.6. Most positive point(s) at this hotel is/are: how close to everything we wanted to visit; it’s ease if access from main road; overall quiet ambience and outdoor lounging area. Most negative points found here is: on the positive side so much as to not worth mentioning. My price to value to overall assessment:...

DO NOT BOOK HERE!!! They canceled our reservation without explanation or notification, and we were almost stranded. Thankfully the Clarion Inn down the block had availability and they saved us. But they said THIS HAPPENS ALL THE TIME!! Guests try to go to Desert Canyon, find their reservation unexpectedly canceled, and find solace with them. I had a printed out confirmation, confirmation number and all, but they said since I hadn’t paid yet it was canceled with no notification. I’ve stayed at hundreds of hotels, including on this same trip, and it’s not uncommon to pay on checkin. Especially when it DIDN’T TELL ME TO PAY UPFRONT. Of course if it had asked for my info, I would have paid. I had a confirmation. 99/100x that means it’s booked. ||Save yourself the trouble and book at a real hotel. Don’t risk having to sleep in your car, if you can’t get another hotel when this falls through. ||None-cancelation flaws that Desert Canyon also has: |-They say their desk is manned from 4-7pm but the guy was leaving at 6pm. Clarion said that they’ve had guests who tried to reach the Desert Canyon front desk for hours (in person and by phone) but nobody answers so they have to seek alternative accommodations. |-The windows of the apartments were taped up, like it’s under construction...