Starbucks — Restaurant in Plainfield

Partial Review: This place used to be amazing and I LOVED coming here, but lately it has gone down hill. And when I say down hill, I mean DOWN HILL. It absolutely SUCKS now.

Curious as to why? Please read below:

Wait Time: The wait is always forever. I feel like I could knit myself a sweater in the time it takes to go through that drive through and that’s if I’m the only car in the drive through. I completely understand that Starbucks is popular and very busy, especially during peak times, but why is it that management cannot staff to demand? Is it really to difficult to know that during peak hours, the establishment might need a few extra hands? Now, I know the reasonable thing many might be thinking: Mobile Ordering. An absolutely fantastic idea. And for a while, worked wonderfully. Unfortunately, it seems as though it is impossible for these orders to be made correctly. Not sure why mobile orders are any different from ordering at the drive through or in store, but there’s something that just makes them impossible to be made correctly. Also, in case anyone is curious, I haven’t ordered anything complicated, especially through mobile ordering. If I want non-fat milk or sugar free substitutes, I order at the Starbucks.

Cups: Most recently, my sister and I came in and ordered some frappes and we received very liquid and disgusting drinks in sticky cups. Now I know I shouldn't have high expectations, but I really do not think expecting a clean cup is too much to ask for. What really put this trip over the edge was that when I asked for new cups, the barista ignored the fact that they gave me sticky, dripping cups and just put my drink (in the same cup) into another cup. So I walked out with my drink in literally two cups. Now, I know it technically solved the problem, but this is not the first time this has happened. In fact, I cannot remember the last time I received a drink from this Starbucks and the cup was not dripping or sticky. The absolute worst is when you stop before work, in your work clothes, and you don't notice the liquid on the outside of the cup and it drips all over your clothes. Sorry Starbucks, didn't realize I needed to watch out for part of my drink on the outside of my cup. Is it too much to ask for my drink not to be on the outside its holder?

Quality: I would also like to mention the quality of the drinks at this Starbucks. Now, I'm not a connoisseur of coffee. I do not have high standards when it comes to the quality and taste. As long as it tastes like it's supposed to - I'm good. That being said, I cannot remember the last time my drink from this Starbucks was actually right. It's been close, it's been drinkable, but it has absolutely not been correct/perfect, or what it is supposed to taste like. One might then ask, "Well how do you know what it's supposed to taste like?" My response: "I've been drinking Starbs for years - it's what got me through college. There's no way they changed their recipes for all my favorite drinks in the past few months." It’s honestly just sad. I’m not a barista nor do I pretend to know the trials and tribulations of what it might be to be one, I’m sure it’s difficult and my respect to all the amazing baristas out there, BUT don’t many of your barista instruments have measurement marks on them? Doesn’t Starbs use specific measurements for many, if not all, their drinks? Again, I’m not a barista, but it just seems like it would be really difficult to use the incorrect ingredient measurements. I’m sure if someone was new, of course it would be difficult to remember all the measurements and what goes in what drink, but come on. Eventually, after making so many drinks, it would have to become second nature or at least somewhat of a habit. Also, the amount of Starbucks trips that have resulted in a cup of milk being handed to me has been one to many. At this point, we must have to realize that there’s something wrong in the coffee making process. I would never go to Starbucks and pay $5 for a cup of...

I was entertaining company from out of town, coming back for a trip to Indianapolis and we decided we wanted to stop for coffee. I asked Google where's the closest Starbucks and was routed here. I felt pretty confident about that choice because I had stopped at the Starbucks many years ago on a regular basis while working, but was disappointed once we got inside.

When we arrived it was raining hard. My niece and I helped my elderly sister out of the car and through the rain to the front door. As we shuffled inside our hearts collectively sank - while the place was open, there was not a seat in the house. Not only no seats available, but no seats period. They no longer offer indoor seating. And for what it was worth, even if we wanted to sit outside in the downpour they don't even offer outdoor seating anymore.

So we shuffled back through the rain, by now thoroughly soaked like three drowned cats, to our car. And we drove three more miles to the Avon Starbucks which offers wonderful seating options and a pretty cozy atmosphere.

You win some, you lose some - but either way you do it standing on your feet...

I know that because every drink is handcrafted there can be some inconsistencies. This is the second time I’ve had an issue with my drink at this particular Starbucks (Mobile order wise) The first photo is definitely not made correctly, and is more of a melted milkshake consistency & a mocha Frappuccino- not a Java chip with 5 pumps of mocha.

I usually order a venti Java chip with 6 pumps of mocha & 2 shots, occasionally an extra pump of Frappuccino roast. (I know,, ew!) You can tell for yourself which drink was made correctly in the second photo. A girl knows her drink by the color. I have had these same issues about 5 times at the Avon location which is why I came here but it is proving to not be much different. I don’t know who is doing mobile orders early in the AM here but they have not been correct and I don’t know if it’s a matter of how it’s getting made, not reading, or both- but it needs fixed. I hate having to come in and have someone fix it every time- but when someone else does it’s right. This time I didn’t even bother.

Just wanted to make...