Extended Stay America Premier Suites - Savannah - Pooler — Hotel in Pooler

First I wanted to point out the employees that work here are truly wonderful people. My family an I just moved here an while awaiting our home to be ready to move into, we stayed here for a whole month. I got to talk with so many folks coming and going. Mostly the employees there had my heart. Mr. Rader and Miss Maxine were such a treat for us. Very knowledgeable in the surrounding areas, we had amazing conversations that really helped my soul. I met front desk folks, to the wonderful woman that cleans and folds every linen in the whole building and has a passion of doing things correctly and beautifully. To her daughter that cleans the rooms to make it clean and homey for us weekly. Mr Rader was awesome. He told me so much history of Savannah, explained so much I'd never thought to even find out myself and now I'm obsessed with this area an all it has to offer. Not only was he super cool but that man takes pride in his work, he does his job and with a smile and a lovely personality. He was everywhere all over doing his work and it was cool to watch an learn alot. Now, here comes the part I'm sad to write....the amount of people not from this country is a nice way to say it...they have taken over this hotel. They have actual full on parties behind the dumpster till 1am. Beer never was empty, music, hanging out in the lobby in bigger groups over night, giving off unsafe feelings to the point to go outside I made sure I had my weapon. Didn't really allow my daughters to leave the room because of the activity they bring. Yes they are kind and smile, but pee in the stairs ways?? Not to mention the smoke alarm was being tripped by one dude that kept smoking up the whole floor so everyone suffered for it. The language barrier doesn't help any of this either. Now we were transferred to this area for a job The job uses this hotel for recruiting others, I genuinely loved my stay here for a month long but something does need to change with guest safety. With the world in its current state, why risk others? Just had to say my peace. Thank you for a good experience an more importantly thank you for employees that truly love what they do and do...

5 stars – Comfortable, clean, and surprisingly great!

I’ve been staying at the Extended Stay America Suites in Pooler, GA by the Tanger Outlets since May 12th. I briefly checked out on May 14th—only to return that same day and check right back in. There are plenty of options in this area, but for the price and quality, this place is the best fit for me.

First of all, the room was spotless and spacious. I had no weird feelings walking in—it just felt neutral and relaxing, which honestly is rare in a budget-friendly hotel. Corinne at the front desk (spelled C-O-R-I-N-N-E) was especially kind and accommodating. She surprised me with a complimentary upgrade to a king-size bed, which was so thoughtful. She asked me to leave a review, and because she asked so kindly—I absolutely am!

The housekeeping staff were non-intrusive, which I really appreciated. In fact, they knocked around 9:45 a.m. today and probably saved me from oversleeping.

I brought my PlayStation 5 with me, and was pleasantly surprised that the TV accepted an HDMI connection—something many hotels don’t allow. I used my mobile hotspot for gaming (since the hotel Wi-Fi requires a sign-in screen), and it worked flawlessly. That said, the hotel Wi-Fi worked great on my phone.

The water pressure is amazing—seriously, if you’re like me and appreciate a heavy, strong shower, you’ll love it here. Adjusting hot and cold water was a breeze. And the full-size refrigerator was a big plus, even if I only kept Red Bulls in it. There’s also a microwave and stove, which are super convenient if you bring your own pots and pans (I didn’t check if the hotel provides them—I wasn’t in a cooking mood, lol).

I slept so well here. No tossing and turning, no weird noises—just solid, uninterrupted sleep, which is not always the case in hotels.

They also offer coffee in the lobby, which I love. I think they serve breakfast too, but I was never up early enough to catch it.

Long story short—yes, I’d absolutely stay here again. In fact, I might be checking back in again tonight. For a clean, comfortable stay with kind staff and practical amenities, this Extended Stay has earned my full...

It was a disaster from the start. I was asked by the staff during check in if I wanted a room now or wait. I asked about the benefits of checking in versus waiting and was given no information to form an opinion. I found out after that I was given the second to the last room from the only elevator only because the last room was occupied. Service requests had to be made multiple times and even then I had to catch the cleaning staff on the floor to just get the sink plunged in the bathroom. This was supposed to be a 3 week stay while I waited for my apartment to be ready. The hotel breaks bills up as most customers are business. That worked for me. However, it must not have been conveyed to others or entered in the reservation system. On Wednesday day 8, after a long morning out, I arrive to a room that cannot be accessed with the card key currently in my possession. Although the manager, Michael, minimized it saying the key just didn’t work. Once I did get into the room all indications confirmed my suspicions that I was locked out of the room. No internet access which uses the ROOM NUMBER for the password. Miraculously a few hours later I was again able to connect to the internet.||||After expressing my frustrations, because I had rushed to my room to use the bathroom, I was asked, no told by management that I was no longer welcome here. That I would NEVER be satisfied with the hotel and its staff. Now this is in Savannah during a severe weather event.||||To summarize, Extended Stay and their management is more concerned with “being right” than the safety of its customers and citizens in general.||||I WILL NEVER stay at another Extended Stay if I have...