Days Inn by Wyndham Rockport Texas — Hotel in Rockport

We came into Rockport for 4 nights for a business event and selected Days Inn for the location, in relation to our event. Our first visit to this beautfiul seaside town. The room was clean and decorated nicely, however we noticed that there were not enough bath towels for our party of 3 and there were no washcloths at all. We called the front desk several times with no response. The next day our room was serviced, but one bed was made with no sheet, just a comforter?! They also did not refill the coffee station (pods, creamer, sugar or cups). The third day we returned after a 16 hour work day and our room was missing towels (again!) and beds were left unmade. My husband walked to the office, in another building, and was met by a 20-something male desk attendant who refused to give him towels and told him "we don't do that" when he asked about why the beds hadn't been made or towels refreshed. Fourth day, one person from our party was still in the room getting ready to shower when housekeeping came and she asked the lady if she could return in a half hour or so. She said no problem, she'd come back later. Once in the middle of her shower, she realized that not only had they not left clean towels, they also had not refilled the wall-installed body wash dispensers, so she had no soap. We all returned late that night, dirty, sweaty & tired after a 14 hour work day. For the 3rd time, in 4 days, our room was not cleaned, no fresh towels, toilet paper empty, soap dispenser empty (even though housekeeping said she had no problem returning shortly). My husband again walked to the office and was greeted by the same 20-something male desk attendant. He refused to give towels again this time, calling my husband a "scoundrel" (who even says that?!) and "you're the one who tried to do this yesterday, too". Then screamed, "get the f__k out of here, f__ker. Just go back to your room". When my husband instead tried to retrieve 3 pool towels from the rack in the lobby (since we had been refused clean bath towels for 3 days) the attendant yelled, "if you do not drop those towels I will charge your cc $200. Those are for the pool!" The desk attendant refused to give my husband the hotel manager's name or a phone number to reach him. When he returned a couple hours later to ask for toilet paper and body wash, the same attendant came out from the office, looked at my husband, flipped him off & walked away before my husband could ever say a word. These last 4 days have literally been the most unbelievably gross examples of customer service we have EVER experienced. I am still mind blown that this is even real. Wyndham & Days Inn corporate offices are already closed for the night, but you can bet a formal complaint will be filed first thing...

I rented three rooms for a period of four days from this place. I had called multiple times before we left for our vacation and each time they quoted me the exact same price for each of those rooms. While over the phone they never stated that we would need a security deposit (which, although was extremely inconvenient financially for us, we understood why). The biggest problem that I have with this place is that when we got there the prices did not match what was quoted over the phone multiple times. One of my rooms was almost $200 higher, even though all three rooms were the exact same and when we left the real problem started. The lady at the front desk tried to keep the security deposit of two of our rooms because of a problem that we had in one of the rooms. The lady went so far as to tell me that she was going to call the police because I was arguing with her about giving us the security deposit of one of the rooms. She went so far as to say that there was no proof that we paid her the $100. After quite a while she conveniently found it in a folder and gave it back to me. Unfortunately I did not catch her name but the name of the man who we dealt with at check-in time was Paul. He was extremely rude from the very beginning. I tried to show him on my phone the prices that were quoted to me multiple times and he got extremely agitated very quickly even though I was trying to be polite about the whole situation. Throughout our stay every time he would see us he would be extremely rude and argumentative with us. I will never stay at this hotel again. I wanted to speak to the owners but the two receptionist refuse to give me the information...

THE GOOD:|-Room was clean and fairly recently updated (though the hotel itself has been around a very long time).|-Bathroom very clean.|-Beds were very comfortable if you like then soft (we do).|-Tile on the floor instead of nasty carpet.|-Located near shopping, dining, waterfront.|-Decent off-season rates.||THE BAD:|-The WIFI is 100% NON-FUNCTIONING. Several other occupants of rooms on different floors made the same complaint. Could connect to router but not to the internet. After being told by the evening clerk that he would “have someone fix it in an hour or so”, that never happened. The next-morning clerk told us that it has been out of service for over a month and there was no plans to fix it. It prevented me from getting work done that I’d planned.|-Rooms are outside access.|-A rail running the full length of the building separates the parking from the exterior walkway corridor tp the room doors, preventing guests from unloading/loading their vehicles near their door and requiring a long roundabout walk to the room each time you come and go. (PHOTO)|-Water flow from the vanity sink faucets is conservation-restricted to a near-trickle even wide open. (PHOTO)|-There’s no hand/face soap available on the vanity for the sink use. To wash your hands you have to go to the shower and get some from the dispenser in there. (PHOTO)|-Breakfast was probably the most meager I believe we’ve ever encountered at a hotel… a few carbs, no protein.||THE UGLY:|-There is a some sort of flush-restricting device placed in the toilet tank (PHOTO) such that it requires a MINIMUM of 3 flushes EVERYTIME to empty the bowl, sometimes 4 or 5...