The Jungle Bird — Restaurant in Sacramento

Personally I love this place. I’m only writing a poor review due to a poor experience. I’ve been going for years, I rave about it to all my friends. Decided to take my coworker pal and have a few drinks, and they were good as usual. But in terms of service, not once did a server come to us to ask for our drinks. But the people who sat next to us had their drinks brought to them, after a waiter came to take their order, and their drinks were even cleaned up afterwards. When I went to close my tab and take my card back, I was asked to bring back the cups we used. I’ve been here plenty of times, and maybe cause I’ve sat at the bar most times, I never had to worry about that. Still, I don’t remember having to do that before, unless Im maybe forgetting. I’m a pretty easy going guy, but I did feel disrespected. Was it an insinuation or just laziness that my cups couldn’t have been taken back by the people who are actually employed to do this job? Maybe it’s a policy I haven’t realized since I normally sit at the bar, but I wasn’t even informed to do this when I was given the drink. I still tipped because of the establishment which I respect, and I also intend to come back. Because one poor experience from one poor bartender isn’t enough to axe this place considering the years I’ve spent here.

To the management who reads my comment: shouldn’t this rule be established for your customers so they can be aware that they have to do this before receiving their card? To make a customer do the job of the barback is beyond unprofessional, when it’s their job to do so. I’m not getting paid to clean up my own mess, matter fact I’m paying this place to make my drink. This the job you picked, the job you signed up for. And because people may have previously stolen your cups, that’s not my fault and if the team in this night were so worried about their cups, why didn’t they attempt to come and offer to clean the table ? But instead, I get asked in front of other paying to customers to bring the cups to the drink I paid for, back to the bar. I will not be tipping in these circumstances moving forward, since I’m actually being put to work too. I don’t work at the bar, I have my own career. I work for the people of the state of California, and I don’t ask my claimants—the people who I work for—to do my job. I don’t need your cups, I make enough money to buy any cup I want and as many I want. Not once has another establishment asked me to do this. Again it’d be nice if this was specified in your policy. Im a genuine individual, so if I got something to say, know that the frustration is real; but I’ll be back, cause that hasn’t happened every time and I trust this will be addressed...

I've had a few days to think about this review. I gave it four stars, because the place itself is really neat, and I'm glad I went. The drinks were great, and the food was good. My biggest issue is the service. We were given standard service when we arrived, but after that we were neglected. First problem was flagging someone down for a second drink and appetizer. After placing the second drink and appetizer order, we were given our drinks, but not the food. We waited for quite some time - long enough to finish our drinks - with nobody coming back to check on us, or bring us the food. We decided to go somewhere else, so flagged someone down for our check. I collect tiki mugs, so I asked them for their special mug (made just for them). The mug was brought to me, and I was told something like "you need to open it now, because if it is broken, we won't take it back". I thought this was odd, but I looked at it - not like I could tell with how dark it was, but it seemed fine. We were next given our check. It was just a total amount with room for tip - no itemization - but it didn't look right to me, so I attempted to get someone's attention again. This took quite a long time, but finally someone came. I didn't even have to say anything - she said "oh, I forgot to charge you for the mug, didn't I? I'll fix that" She comes back with a new receipt - this time it has the itemized amount - so I promptly paid it. I generally tip when I'm out of town, or in a small establishment like this, because I usually get exceptional service in these instances. I am not a tipper when all I'm given is standard service and no problems - in California, servers make a fair wage. So needless to say, I did not leave a tip. I checked my credit card the next day and saw that I was "pending" a charge for the wrong amount (the first bill). I figured it was a mistake, so I waited for it to finalize. A few days later, I checked again to discover that the amount was greater than the second charge - by $20.00. THEY GAVE THEMSELVES A TIP. I am glad I went there because I had been wanting to see it, but I will not be going back - and I wish I hadn't bought a mug that will always remind me of the...

I never really go out and the one night I did I regret ever coming here. We had walked from Harlows after a show and mind you I don't drink heavily and I am mindful about the amount of drinks I have but once me and my friend got there they just automatically shoved glasses of water at us. Mind you we weren't belligerent or acting drunk the total opposite we were kind and greeted people and yet the male bartender didn't even ask what we wanted or anything. I assumed the people we were with were regulars and they were able to get a round. I was confused. When we finally decided to order a drink the bartender clearly informed us that he would not be serving us at all that night so there's no point. One that's rude and there was no explanation as to why. I was dumbfounded. What I gathered from him was he was discriminating us because we are Mexican, automatically assuming what state we were in when he failed to realize the people he served that were with us drank 10x more than we did I paid attention at Harlows as well as they kept asking us for cocaine which we became uncomfortable with and kept informing them we don't do that but I guess if that's the clientele they like to keep then ok. It wasn't worth arguing but never again would I step foot in here or recommend. I have never felt so unwelcome and singled out somewhere. We had our own money and able to pay for our own drinks so not sure what he asassumed. I was highly disappointed and for the bartender who was rude and what not I hope you obtain more love and happiness in your life and don't judge a book by it's cover because you obviously were wrong and don't know how to read people. The guys that were talking to us were weirdos and creepy.....your regulars as they stated so work on yourself....