Sutter Medical Center — Local services in Sacramento

Staff and doctors were awesome. However there is a system wide problem of not letting patients know of copays before seeing the doctor. Every doctor I went to always verified insurance before the appointment. Max co pay would be $20 or $100 out of pocket without insurance. Also, front desk would always tell me if I was fine with the fees before starting and would offer to reschedule if I didn’t feel comfortable with the fee. I had anthem blue cross but they seem to be out of network because my copay for a doctor’s visit at Sutter Health was ~$550 and my insurance only covered around $20. They didn’t let me know of this beforehand. I just don’t understand how they could just send patients bills and not mention anything at the front desk. I have heard from multiple friends that this has happened to them too and there is no clarity on fees. I work in healthcare and it is important to let patients know how much tx would cost for the day so they aren’t shocked by a seemingly outrageous number in the mail that could have been discussed beforehand. I am still talking to my insurance and filing claims as that’s what my friends did to get their money back. I am overall satisfied with the quality of healthcare service and knowledge of physicians, but fees should be...

My ex-husband, Glenn Holmes Senior took his wife to the ER on 29th St. They have been there for three days in the ER. His wife is terminal with glioblastoma. She has recently lost the ability to walk and has fallen four times in the last three days before going to the ER. Due to a glitch in insurance She is currently without insurance. My ex-husband is a disabled Air Force veteran with both tri-care for life and Medicare. They are being discharged with no services as the ER has qualified her as non-emergency. Her husband has no ability to care for her in the home and they are discharging her with no services. THIS IS ABANDONMENT OF A PATIENT.This goes against all ethical guidelines of medical care and...

I was recently admitted to Sutter medical it was the first time going there since I moved to Sacramento in March 2022. It turns out I was pretty sick and had to stay in hospital for a week. After I was released I was asked by a friend of mine what I thought of the hospital. I told her that I would never go to another hospital again. I've been in hospital my whole life and Sutter medical is the best I was treated like I matter like I was important the care I received from the staff was awesome. I was really terrified,so scared that I was going to die but the doctors and the nurses did everything to calm my fears and for that I'm grateful. Thank you...