Verizon — Local services in Salisbury

I have gone to this Verizon store for years. On April 16th I went to get two screen protectors for my phone as well as my wife's. An S10+ and an S10. I asked for what the associate recommended and he came out with the Invisible Shield ultra clear. They were on sale for $26.99 each. I had to look up a video on how to apply it to an S10 and once I did discovered it did not cover the entire phone. It did not fully reach the bottom of the phone and did not have enough material to cover the edges of the screen. Unacceptable for $26.99 when the screen protector that was originally on the phone covered the entire area and offers essentially the same level of protection as this one.

I went back to Verizon on April 17th and spoke with the manager. She was very nice, which is why I gave two stars. Otherwise, she was fairly dismissive of my points and concern. She explained that because of the item that it is and because it has been opened, they cannot refund it. They did refund the other screen protector for my S10+ as it was unopened. I understood this, but as this item clearly did not cover the entire phone I still believed I should be refunded or credited the amount. I showed her photos of the screen protector lining up with the top of the phone and not reaching the bottom. She dismissed this saying that she has applied many of these and would be happy to do it for me. She did not have an attitude in her voice and was again staying professional. This surprised me a little because she couldn't refund me $26.99, but she could apply a brand new one? Either way that's essentially them losing $26.99. So, I did not get a refund.

10 minutes later after calling customer service they say that under my circumstances (it not fully covering the phone on the bottom and sides) a refund should have been issued in this case. Edit: The customer service associate I spoke to on the phone did credit me $27.00 to my account. I guess it is possible to offer a refund even for an open item.

I have always been treated well at this store and everyone has always been kind. But almost every time I have gone I later find out that information that was told to me was only slightly correct or flat out wrong. This is only the most recent example. The lack of knowledge is too inconvenient. In the case of the screen protector save some time and money and use Amazon. Plenty are on there for $7 that have better reviews and offer the...

I have been to this location many times before but never encountered someone like I did yesterday Before this visit I have ALWAYS recieved excellent 5 star service. I regret I did not get this man's name, but I will definitely avoid any interaction with this representative in the future.

I drove 30 minutes to this location in Salisbury, NC to upgrade my phone on the evening of 12-13. I wanted the iPhone 13 pro max. It was not available online so I hoped the store might have one in stock. I asked the rep if they had any. (Again, I regret I did not get his name.) He told me they were on backorder. I asked if he knew how long until they would be available. He replied that he would have no more info than it gave me. I explained that I did not go through the order process to see if it would give me an expected ship date. I just saw that all colors were slashed out and not available online After seeming aggravated that I asked him to look it up, he took my info to sign into my account and acted very impatient while I looked for the notification and went through the steps to allow him access to my account. He then told me that none were available and that it appears apple has stopped making the 13 pro max. I then asked about the 14 pro max and he immediately responded that they were on backorder until after Christmas. He offered no other comparable devices or any help in getting me a phone at all while in the store. After getting the impression that he had no intentions of assisting me with a purchase I simply said that I would have to figure something else out then and I left. I went back to my vehicle and ordered the 14 pro max while sitting in the parking. It should be at my door tomorrow.

I have been a verizon customer for more than a decade and have never encountered such as this. As I said before, I have always had 5 star service at this location, but customer service definitely was not on this representatives...

It's not just the store. Verizon sucks. I had to get a replacement phone because my screen wouldn't work anymore. I get it and have to call to activate it so I did. They said they couldn't help me transfer my data over because my screen didn't work. They said don't worry you can go in store and they would do that for you. So I go in store and they said "i don't know why customer service tells people this but we don't have the technology here to help you switch over your phone". I called back asking why they wasted my time and gas money and they said the store infact is lying to me. Then refused to do anything about all my inconveniences. My phone was delivered 24 hours late ontop of this. Neither customer service on the phone or any employee standing in this store could even navigate me towards how to do this myself since they refuse to help.

The only "technology required" is a charging cable and computer.... so they flat out lied to me and said they didn't have the technology available. I saw charging cables and functioning computers. They also made me figure it out alone. We pay stupid prices for Verizon and they won't even help me.

You literally just download smart switch on any computer and plug in the old device. Back it up. Plug in new device and hit restore.

Now why couldn't one human who is getting paid to represent your company even tell me this was all I needed to do? And why can't the employees you pay to be in store help you do this... with their computer and charging cord? Exactly what technology is missing here?

Where do i apply? I could use a job where i just turn everyone away, and sell technology that i don't...