Motel 6 San Diego, CA - Downtown — Hotel in San Diego

Be ware of booking this hotel from Expedia – the photos vs. the reality are at odds friends! |We checked in around 1am on a Friday and checked out Sunday between 9-10AM. Between that time this was a fiasco.||The people working were nice enough but completely unable to resolve any of the myriad issues with the room and were either uninterested in or unable to make even the most basic attempts to resolve any of the maintenance issues – which were:||- The room upon entered was moist, the longer we were in the room the more damp things seemed to be. As mentioned above we checked in at 1AM tired from a delayed flight and immediately put our items away hanging up suit and dresses and climbed in the bed. THE BED WAS DAMP|- In the morning, the clothes we hung up – DAMP|- The shower, there was red mold between the tiles of the shower. A very sus dark red stain on the wall |- The drain was filthy |- The base of the shower was rusty, the floor was damp and the shower was dripping before we even used it |- Sat on the toilet and immediately noticed a raised and moldy bathroom door – BLACK MOLD|- Went to iron my dress and the ironing board was dirty and stained, the board itself would not stand on its own|- The iron left residue on my dress |After all the above, we went to the front desk and the man said he would have maintenance come up. About 40 minutes later maintenance came but did not come into the room he said they had a part coming from China for the shower but it had not arrived so there was nothing to be done. He said he could not do anything about the mold on the door and did not even try to resolve the other issues.||I went back to the front desk to ask for a new room and they would not change our rooms. |We left and when we came back I sent my husband for towels and to ask about the room switch, no one was there. He went back 15 minutes later and there was a line. He went back 40 minutes after that and was able to get towels but still unable to get a room change or anywhere on the various issues we faced. ||The event for our trip spanned Saturday afternoon – evening. We went back into the room late night Saturday, and it was so damp our belonging felt soiled. ||Sunday morning, I went back to the front desk with the videos and pictures of the issues and asked for a refund since they were unable to resolve any of the issues during the stay and showed the Expedia images and pointed out how different the room was. He took pictures of this and said he would try to help us resolve this. I did not hear back from anyone.||Today I called the property and whoever answer offered me $15 and my deposit of $50 back and then hung up the phone on me. ||The customer service is awful, the accommodation was awful. I cannot and would not recommend this business and I really have to take a hard look at Expedia for misrepresenting these...

Be ware of booking this hotel from Expedia – the photos vs. the reality are at odds friends! |We checked in around 1am on a Friday and checked out Sunday between 9-10AM. Between that time this was a fiasco.||The people working were nice enough but completely unable to resolve any of the myriad issues with the room and were either uninterested in or unable to make even the most basic attempts to resolve any of the maintenance issues – which were:||- The room upon entered was moist, the longer we were in the room the more damp things seemed to be. As mentioned above we checked in at 1AM tired from a delayed flight and immediately put our items away hanging up suit and dresses and climbed in the bed. THE BED WAS DAMP|- In the morning, the clothes we hung up – DAMP|- The shower, there was red mold between the tiles of the shower. A very sus dark red stain on the wall |- The drain was filthy |- The base of the shower was rusty, the floor was damp and the shower was dripping before we even used it |- Sat on the toilet and immediately noticed a raised and moldy bathroom door – BLACK MOLD|- Went to iron my dress and the ironing board was dirty and stained, the board itself would not stand on its own|- The iron left residue on my dress |After all the above, we went to the front desk and the man said he would have maintenance come up. About 40 minutes later maintenance came but did not come into the room he said they had a part coming from China for the shower but it had not arrived so there was nothing to be done. He said he could not do anything about the mold on the door and did not even try to resolve the other issues.||I went back to the front desk to ask for a new room and they would not change our rooms. |We left and when we came back I sent my husband for towels and to ask about the room switch, no one was there. He went back 15 minutes later and there was a line. He went back 40 minutes after that and was able to get towels but still unable to get a room change or anywhere on the various issues we faced. ||The event for our trip spanned Saturday afternoon – evening. We went back into the room late night Saturday, and it was so damp our belonging felt soiled. ||Sunday morning, I went back to the front desk with the videos and pictures of the issues and asked for a refund since they were unable to resolve any of the issues during the stay and showed the Expedia images and pointed out how different the room was. He took pictures of this and said he would try to help us resolve this. I did not hear back from anyone.||Today I called the property and whoever answer offered me $15 and my deposit of $50 back and then hung up the phone on me. ||The customer service is awful, the accommodation was awful. I cannot and would not recommend this business and I really have to take a hard look at Expedia for misrepresenting these...

🌕 THE LIGHT ON

Chronicle of a paid reservation, denied and silenced

Hotel: Motel 6 San Diego, CA - Downtown

Booking platform: SUPER.com

Guest name: Armando Corona Martinez

Reservation number: B_18714755

Dates of stay: May 23 to 25, 2025

⸻

My name is Armando Corona Martinez. I made a prepaid and non-refundable reservation at Motel 6 San Diego (Downtown) through the SUPER.com platform. I had everything in order: confirmation received, paid room, clear indications that no extras would be charged except for unforeseen events.

But life, sometimes, breaks in with force.

On May 22, my Spirit Airlines flight 2697 was canceled due to a thunderstorm in Florida. I acted immediately: I personally called the hotel on May 21 at 11:00 pm (local time) to prevent any inconvenience. The night employee assured me that they would consider my delayed arrival and that the room would be available.

On the night of May 23, Spirit Airlines contacted Motel 6 directly. He did it to mediate through the language barrier, since I don't speak English fluently. The Spirit staff gave me the cell phone and I managed to talk to a hotel employee who spoke Spanish. I explained my situation to him. It was clear: the flight was canceled, the trains interrupted, and my arrival in San Diego would be delayed until the next day.

But that wasn't all.

On May 24, already in California, I tried to get to San Diego by train. A suicide on Amtrak's tracks caused the suspension of service. The roads were collapsed due to the beginning of the Memorial Day holiday. I arrived as I could, with effort and without sleeping. I physically showed up at the hotel on Saturday 24 at 5:00 pm.

The answer was silence.

The reception denied me entry. The room had already been canceled. Warnings, calls, acts of good faith did not matter. Neither the extreme weather, nor the tragedy of the train, nor the intervention of the airline were enough to move them. The most hurtful thing was not losing the money. It was to see the room turned on, empty, denied to my presence, as if dehumanization no longer needed excuses.

I stood in front of the door, seeing the light of a room that belonged to me, but that no longer corresponded to me. And then I understood something: I wasn't claiming a refund, but dignity. A simple room for which I had already paid. In a strange city, away from home.

Today I don't just ask for the money back for the lost night. I ask that Motel 6 and SUPER.com recognize that not everything can be automated, that there are times when a human being needs another human being to listen. That compassion is not governed by cancellation policies.

That lit light became a spiritual experience. I learned that corporate indifference can turn off any system, but it can't turn off...