Jackson Court — Hotel in San Francisco

The staff are so helpful, welcoming and genuinely care about their guests. The continental breakfast each day was delicious! The cut up fruit was so fresh and the muffins were very good - glad that I had the hills of San Francisco to work them off. We got there a bit before check-in but they had our room ready. It was on the 3rd floor and we totally did not expect the young man to help with our bags but he insisted. He helped us to figure out the website to pay for the toll across the Golden Gate bridge so that we would not have to let the rental car company pick that up and add their charges. He let us know that the Bay to Breakers marathon was the next morning and advise what roads would help us to get out of the city for our three day trip to San Jose, San Simeon, Monterey and Carmel by the Sea. Parking that first night wasn't too bad on the street but we were grateful to drop the car back off at the airport at the end of our three day adventure. We used the Bart system to get back into town and then did a 2 day hop/on-hop/off bus and night tour. The first day we rode around the city to decide where we would get off the next day. That evening we took a $12 cab ride from Union Square back to Jackson Court. We also used the city buses in the days that followed to get close to our destinations. I will warn you that after 6:30 buses are not allowed in the Pacific Heights area to minimize the noise. Each day between 3:30 and 6:30 Jackson Court had tea and cookies in the main room. They would light a small fire in the fireplace and play relaxing music. I felt like royalty. The also left Hershey Kisses by the front door and those were a nice treat at the end of the day. There is a laundry mat just on the next block. The kitchen is on the second floor and can be used to refrigerate or heat up leftover dinners. There is an filtered water machine that distributes cold and hot water. Before we came to Jackson Court, I read reviews back to 2007 and I think there were only two that were not good. Do no miss the opportunity to stay at Jackson Court - it was a...

My wife and I stayed here 5 nites and was quite pleased. It is located in a wonderful neighborhood so close to the bustling activities of Union, Fillmore, Lombard areas. The building is an older Victorian style but well maintained and so quiet. Our room 8 was located on 3rd floor (no elevator) was good size with couch, queen bed and small sitting area. Only complaint was mattress was too soft and in need of replacement. Bathroom was clean Shower had good pressure. Furniture a bit old but no issue. Breakfast was continental: coffee, muffins, cereals, fruit, toast. A refrigerator was available to store your cold drinks. All in all a good stay save for the too soft mattress. For SF, a good value at $250 per night. Reception was quite friendly and afternoon tea was also available. I would recommend...

I gave my mom a week's stay at Jackson Court as a gift. Unfortunately, the concierge, Paz, at the front desk was unhelpful, impatient, and blatantly rude to my mom, who's a senior. The concierge told my mom she complains too much. My mother found her room to be musty and stale. She asked if the pillows and sheets could be changed. She was told that housekeeping doesn't come every day and my mom would have to change them herself. I was horrified by the repeated discourteous service provided by Jackson Court. I had to call RCI and Jackson Court Manager, Ms. Jingco, to intervene. The staff at Jackson Court needs a crash course in customer service. Avoid Jackson Court...