M Spa — Local services in San Francisco

Unacceptable Massage Experience at M Spa

Dear M Spa Management Team,

I am writing to express my deep disappointment with the massage service I received at your establishment on Sunday. I had come in for what I hoped would be a relaxing and rejuvenating experience, but instead, I was met with a disappointing and uncomfortable session.

To begin with, the masseuse I was assigned did not fulfill my request for a full body massage. I had clearly stated my desire for a complete massage, but the masseuse skipped over several areas of my body, leaving me feeling unsatisfied and frustrated. To make matters worse, the session was ended prematurely, denying me the full time I had paid for.

Additionally, I was disturbed by the condition of the masseuse. Throughout the session, he was sneezing and coughing, wearing a face mask that made me question whether he was trying to protect himself from a potential illness or if he was already sick. This made me feel uneasy and worried about my own health.

When I spoke with the manager to express my concerns and dissatisfaction with the massage, I was met with an unsympathetic response. The manager simply stated that the masseuse had done the best he could and offered me a 15% discount, which I had already received through a promotion. I was left feeling unheard, unappreciated, and frustrated.

As a customer, I have always had high expectations for M Spa, but my recent experience has left me questioning the quality of your services and the level of customer care that you provide. I hope that you will take my feedback seriously and make the necessary changes to ensure that future customers do not have to endure the same discomfort and dissatisfaction that I...

If you're in need of a peaceful escape from the hustle and bustle of everyday life, M Spa is the perfect destination.

Upon entering M Spa, I was immediately greeted with a soothing ambiance and a warm welcome from the staff. The waiting area was elegantly designed with comfortable seating, calming music.

The spa offers a wide range of services, including massages, facials, body treatments. The massage therapist Maurice was attentive to my preferences and made sure to focus on the areas where I had the most tension. The pressure was just right, and I left the spa feeling completely relaxed and rejuvenated.

The spa also has excellent amenities such as a sauna, steam room, and relaxation lounge. These facilities added to the overall experience, making it a true day of indulgence.

M Spa staff members were professional and courteous, ensuring that my visit was enjoyable from start to finish. The spa's attention to detail and commitment to customer satisfaction truly...

Nice location! The masseuse was very attentive and did a very good job.

There are minimal beverage options during your stay in the lounge. There is only one bathroom.

Two showers. And a steam room seats about five people maybe. More like four. It is a small boutique spa, which is OK as long as the day is not overbooked you should be fine. Another review mentions a sauna. There is not a sauna.

Let’s also get something straight; it is not a cruising location. The staff is very attentive to discourage such actions.

The Massage packages seem to have intensity options without extra charge as other places might.

Robes, sandals, and towels are provided as well as a sampling of toiletries in the bathroom; per usual spa experiences.

You have to call to schedule an appointment. They will ask for a...