Casa Luna Guest House — Hotel in San Juan

Carlos, the host was the rudest person (as you will probably see on his response)I have ever dealt with when it comes to guesthouses, hotels, airbnbs, etc. There is no staff on site, he did not understand that if I didnt have a phone plan for the PR trip i would have had to spent money in an international roaming call to check in. We got there (hence I HAD provided him with all the info requested like flight time) and there was no one, we knocked on some doors we hoped to SOMEONE! after 5-10min of trying to figure it out, i went and turned on my cell to call the number i found online which was also in a lil plate by one door. he said someone was coming... another 5 min (do the math), OUT IN THE SUN it was hot out there with our bags just standing like fools. I told him nicely maybe it was not the best system to check in guests considering not everyone had a working phone when they travel. He said there was no way i had been waiting that long because i had called him at an specific time (he didnt care about the time we spent trying to figure it out, he did not give proper instructions, and last he did not understand that not all travelers have a working phone when abroad). For this, prior the booking, we never received instruction, or anything!!! I had to reach out to him and ask him. Rooms: beds are tiny ikea full beds, the showers are for someone very short and small, if youa re a tall person, stay away. Also, compare reviews towels smelled moldy

Location was great, but aggravation was not worth it with so many...

Seriously, we guests need to take a stand against places like this! Stay elsewhere! I showed up at 10:00pm after being on a flight all day. No one was there, door was locked, place was dark so I called the phone number. She said they canceled my booking because while I was on the plane they were trying to call me to obtain my credit card information over the phone before I arrived. I was on a 10 hr flight from Rome... you know up in the sky away from cell towers and in Italy where my US phone service does not work, of course I can't answer my phone! I told her I was upset and would write a review. She said she did not care and told me to go ahead and write a bad review. The streets are dark and lonely at night. Some drunk guys were stumbling around. I caught a taxi nearby and left. So I paid another taxi to find a more expensive hotel last minute. I truly hope she either changes her ways or they go out...

Im currently a guest at Casa Luna and the apartment is near perfect! Often there are power outages in Puerto Rico, but I’ve experienced none in my 3 days here. The unit (7) stays relatively cool and when cooler air is needed the AC works wonderfully. The location is beyond ideal. We’re minutes from Castillo De San Cristobal, tons of eateries, a supermarket, nightlife, and of course the ocean. The only negative during my stay include the toilet not being able to flush for maybe an hour (not the host’s fault and was fixed promptly), no hot water in the kitchen, and we spotted a cockroach. We didn’t mind no hot water, as we are out. We understand, also, that pests are inevitable in this climate and with homes being attached. I would absolutely stay here again and recommend this place to anyone looking to rent...