Mr. Weenie Waffles — Restaurant in San Juan

Not good at all. We walked in, we were never greeted or acknowledged. Proceeded to stand at the counter for a long time while the worker was “wiping down counters” that had nothing on them. Felt like we were purposefully being ignored even though we were nothing but polite upon walking in. Nobody else was behind us in line and maybe 2/3 customers inside eating. Finally we asked the person behind the counter if they could help us as we were standing there patiently, was STILL not acknowledged by the middle-aged lady behind the counter. My mom ended up walking out while I asked the employee AGAIN to be helped.. ended up not purchasing anything except 2 bottled waters. Didn’t even want to give them my money for that… Terrible customer experience. I would understand if it was extremely busy or if the worker at least just acknowledged us standing there…. But neither was the case.

It would have been a completely different experience if the worker had just acknowledged us or said “be right with you”, instead we got completely ignored while it wasn’t busy...

CAUTION this place takes a photo of your ID if you want to use a credit card. They didn’t explain this before doing it. I’m seriously worried about identity theft now.

When I went back the person working called the manager and as I live translated with GPT she basically told me there is no way to refund or delete the photo (lie). They used the camera app so that is a blatant lie. They claimed it would be deleted in 60 days.

Do not come here unless you are paying cash.

Edit: in response to the business

Identity can be and is stolen with the use of ID often.

The notice is not printed and was tucked away and shown only after with no prior notice (illegal in my opinion).

It’s a shame you are lying to customers. No other business in the PR does this. You used the camera app and did not “scan”.

I want the photo of my ID deleted and not stored on your iPad. It’s pretty simple.

PRECAUCIÓN: este lugar toma una foto de tu identificación si quieres usar una tarjeta de crédito. No explicaron esto antes de hacerlo. Estoy seriamente preocupado por el robo de identidad ahora.

Cuando volví, la persona que estaba trabajando llamó al gerente y mientras traducía en vivo con GPT, básicamente me dijo que no hay manera de reembolsar o eliminar la foto (mentira). Usaron la aplicación de cámara, así que eso es una mentira flagrante. Afirmaron que se eliminaría en 60 días.

No vengas aquí a menos que pagues en efectivo.

Edit: en respuesta al negocio

La identidad puede ser y es robada con el uso de la identificación a menudo.

El aviso no está impreso y estaba escondido, y se mostró solo después, sin previo aviso (ilegal en mi opinión).

Es una vergüenza que estén mintiendo a los clientes. Ningún otro negocio en PR hace esto. Ustedes usaron la aplicación de cámara y no "escanearon".

Quiero que la foto de mi identificación sea eliminada y no almacenada en su iPad. Es...

I was really excited to try this spot ever since my visit to Puerto Rico last year. Unfortunately, the person working at the time didn’t seem too enthusiastic or in the mood to help, which made the ordering process feel rushed. I ended up placing my order quickly and accidentally got ice cream popsicles instead of the waffles I actually wanted. I didn’t realize there were two options, and I’ll admit that’s partly on me. Still, considering it’s a tourist-friendly area, I expected a bit more friendliness and clearer communication. That said, the place itself is fun, and there are other cool shops around to...