Los Yeyos Restaurant — Restaurant in San Juan

If I could leave zero stars I would… PLEASE don’t waste your time or money. In a party of 10, our server did not even take notes of our orders, which led to our server forgetting to put in my sister’s food order. While the rest of us finished our food my sister never received her shrimp mofongo, in other words we were unable to enjoy a dinner as a whole with our family. When we asked for updates on her food the server replied, “i forgot” and did not even apologize, and failed to explain the inconvenience… at this point we decided to take it to go and leave immediately. After 30 minutes of waiting, they finally brought the food and everything about it was wrong—completely ignored her requests of no onions or vegetables (p.s. she is allergic to onions). As anyone would do, we told them to just take it back and take it off the tab, in which they replied “why did you ask for it to go then?” Every single one of the workers lacked professionalism and hospitality to their customers, never apologized or admitted to their mistakes and actions. At this point, my sister spoke up about it since they failed to come to a reasonable compromise and our server began to argue back. The server was completely rude and ignorant, and proceeded to AGGRESSIVELY yell at my sister with an intention to fight her. About five workers had to hold her back, and even then she broke through them and ran towards us. I sat at the very edge of the table and the server was less than a foot away from my face… I honestly believed that if she wasn’t held back she would’ve attacked me along with other members in our party. She continued to scream insults to us and stuck up her middle finger. That server needs to get fired immediately, but i doubt they will take further action because they all seem to share the same horrible attitude. Once again, save your time and money it is not...

Think about going somewhere else.

We were seated at the smallest tables within the back. Continued to order and the waiter did not speak english which was very understandable however, she wasn’t writing any notes at all.

As a big group she did not check on us and continued to mess up. She messed up our drinks, she messed up our food orders and had to return to the table to re-ask the amount of both the drinks and again with the amount of plates we had ordered.

One person was waiting on their meal, we were not checked up on so we had to get our waiters attention to ask about the food. She proceeds to tell us that “ she forgot “ & runs to put our order in. We wait again, another 15-20 minutes pass and she still has not brought the food until we asked for the bill. She did not return to give us our food but instead had another employee give us our food. Our family member did not recieve her food until we were leaving and it was INCORRECT which included the allergens that were requested to be taken off. We were there for more than an hour which is inexcusable and negligent.

Once we got our bill, we were still charged for the incorrect food. The Manager, Food Cook/Manager, and The waiter all argued with us over the food, that they never put in!! An hour waiting for food that was never put in twice and we were considered in the wrong ?

The waiter continued to almost brawl our family member and screamed at us as she clapped her hands. Manager telling us to shush. Food Manager rude when asking us why we had asked our food to go?

Where is the accountability. Know your strengths and weaknesses. Customers are not always right but how are we supposed to control a waiter who doesn’t speak full english & didn’t put in our food? You guys need to do better with customer service and it shows with your reviews and...

If it was possible to leave zero stars then I would. My cousin order the shrimp mofongo just for her to never get her food even though the other nine of us did. She was upset because we told the waiter we were waiting for it and she clearly never put it in and then after informing her we never even received the meal another employee came to ask us what we needed and we told him what we were waiting on. Then once we got the order it was made incorrectly at that point we just asked if they could take it off our bill and that we didn't want it anyone and instead of him being considerate and acknowledging their mistake he decided to be rude and ask why did we ask him for it then. Shortly after that when my cousin was expressing what the problem was the employee who messed up our food came around the corner very aggressively trying to argue with my cousin and then tried to jump across my family to fight my cousin!!!! The staff had to hold her back as she kept trying to run at us. I FEARED for my life. At that point they messed up our food, were rude, harassed us and then set off the alarm and called the police on us even though we said we would still pay for the food which we did. NEVER COMING BACK. EVERYONE IS RUDE...