Sedona Springs Resort, a VRI resort — Hotel in Sedona

We booked a timeshare pitch here and drove 1,400 miles down here from Iowa. We got there on Monday night. We walked room the property n it was beautiful. It well landscaped n maintained at a high. The pools,spas, n playground were nice but outdated. The clubhouse has a great fitness area with a gameroom. Again beautiful but quite outdated,no biggie. Our condo was beautiful and huge. However some of it was quite outdated, no biggie. Went to the office Tues morning and that's where it took a turn. We got to the presentation area. Each couple was given a personal sales associate. Well almost each coupleas we weren't given one, no biggie. We were walked into the presentation area by the guy running the pitch. So he does his pitch n the couples go with their sales person. We were introduced to this gentleman. He proceeded to walk us straight out the reception desk . T hen he informed us that their gift card supply for attendance was empty and we could pick ours up the next day, again no biggie. He then shook our hands and said have a good day. We were NEVER even given the opportunity to hear the sales pitch or given the property tour we were supposed to get and that was definitely a BIG DEAL!!! For whatever reason they had decided that we weren't even worth the time to give us their sales pitch. So we left feeling irritated and quite insulted. That's why I gave the service a 1 star because we were treated like crap by the sales staff. So if you're in the market to buy as we were. It's a beautiful place. However I wouldn't recommend the sales pitch. We weren't the only ones treated so disrespectfully. There was another gentleman treated the same as we were. On side note, as beautiful as the property was it wasn't exactly kid friendly and by the I mean my kids were given some side eyes from the timeshare owners. Now I'll give ya I took 4 kids with me n they like to have a good time. That as anyone knows causes some noise level increases. Lol So take the side eye looks with a...

We spent 3 night at Sedona Springs and would not hesitate to book again.

The property was well kept, felt safe, and in perfect location. Our room-more like a townhouse, was great for our family of five. The unit was also super clean, super spacious, with a full kitchen (we did not take advantage of), and washer and dryer in unit (we did the advantage of!). We had more than enough towels for the family, plus extras in the bathroom cabinets. Even big fluffy pool towels! We had paper towels, small bottle of dishwashing liquid, dishwasher pods, and laundry detergent enough to run a full load (needed it after our ATV adventures).

Kids slept on the sofa beds-all linens and pillows included in the room. They said they were very comfy! Husband and I had the master bedroom, with probably the most comfortable bed I’ve ever slept in. Seriously! Between traveling for work, kid sports and family vacations, this was by far the most comfortable I’ve been outside my own bed!

Pool was clean and my kids took advantage of it even on a cooler evening. We didn’t get to scope out the rest of the property much, so cannot comment on jacuzzi, game room, gym, etc.

Check in was easy. The sales pitch from the concierge was a bit of a turn off-especially after our long day of travel full of delays. But she was very nice and did share some helpful info about the area. We did not take her up on the offer of a presentation for a discounted jeep tour. We had 3 days to spend in Sedona and wanted to take full advantage.

Overall, extremely happy with our stay. We would definitely book here again when coming...

After researching all the many options available for stay in Sedona, I chose the Sedona Springs. I was not happy with my stay. At check-in the lady wasn't pleasant. Not unkind, but not happy to be there. I was 20 minutes early checking in (which the front desk lady pointed out), but gave me keys to the room. When I got to my room, it was still being cleaned so we waited outside for 15 minutes (which was fine). As the cleaning staff left the room, she mentioned the shower curtain was broken and that it would be repaired. We dropped our things and left to enjoy Sedona. When we returned at 9:15 pm the shower was not fixed. If this would have been the only thing I probably would not have written a review. But, the bathroom light fixture had a bulb out, there was no hot water when I took a shower (it was working because one of the three of us had hot water), there was hair on the couch sheets, there was no conditioner in the bathroom shower container and the noise coming from the second floor kept us from sleeping both nights we stayed and there was no key in the safe so it could not be used. Very disappointed. The one good thing was the location. However, any of the hotels within 5 miles would have had just as good...