IHOP — Restaurant in Ohio

I was here at this location doing a DoorDash order for somebody and the person was extremely rude in the back of the kitchen he was a tall African American male there was apparently from what he said only 2 people working One server who had a 15 top table and there was 2 other DoorDash drivers in there before I had gotten in there and they were waiting for over 30 minutes without even being greeted so I walked towards the back of the kitchen did not enter the kitchen but stood by the wall and out extremely rude and very aggressive and I said that there's been people out here waiting for over 30 minutes and they haven't even been greeted and all they have is DoorDash orders And he started yelling at me and using profanity Hey said he would get to us as soon as he could I thanked him and went back app towards the front and told the other lady and the gentleman app front who was waiting on a DoorDash order as well what the guy had said and we waited for about another 15 to 17 minutes and he came out with bags all in his arms and said these are all of the DoorDash orders slammed them on the top of the bar Area and sainstead go ahead get your orders and go and I said okay thank you and with how rude he was being and how he slammed down the orders and being very disrespectful and saying that the one server who was there was Also they're host as well and she was pregnant and had one table that was there and it was a 15 top table and she wasn't greeting anybody at the front door and he said a lot of disrespectful stuff and walked away I said excuse me sir can I please get your name so I can file a complain't Hey ignored me and continue to walk towards the back so I walked towards the back I did not enter the kitchen I stood by the wall and I said excuse me excuse me can my please get his name and he came back up to Me and said can I help you with something and start to be an extremely rude and yelling at me and I asked him very politely can I please have your name and he said if I want his name I can call app here tomorrow and get his name and said if I didn't leave the store right now he was going to call the police to remove me from the store and I have all of this on recording I said if I'm asking for your name you legally have to give me your name for me to be able to file a complaint against you To Corporate and he proceeded to say if you don't get out of my store I'm gonna call the cops and he was getting more loud and more aggressive and I feared for my safety so I kept everything on recording until I felt safe enough to leave the areaHe said that he was the only cook in the back and when I walked to my car after he slammed down the door dashes foods I drove around back to exit the parking lot and there was 3 workers sitting out back smoking marijuana When they seen me carrying out my phone to start recording them they all started to go inside the back door so I took a picture of the front of the store to show that it wasn't busy as well and I took a picture of the Sin 2 show what specific IHOP it was I 100% do not ever recommend anybody ever going to this location they are extremely disrespectful very racist and...

The shift leader at the Troy Rd. in Huber Heights Ohio, for the time we were there, around 5pm, was very unknowledgeable about their girt card policy. We had a gift card sent to my bf for his birthday for 10 dollars off and it was still good, did not expire till next year. He claimed that they quit taking them 2 weeks prior to the time we were there. I said it has not expired He just got it that month like 2 or 3 weeks before we went to eat there. He claimed his manager told him to no longer accept them. I told him that was BS and we told him that we have had a bad experience before this one at the same IHop and this done it for us. He apologized but said he still was not able to take the gift card. So the next day I called to speak to the manager and the DM from Dayton Ihop on Miller Lane was there because both managers were off that day. Her name was Roan. She was all about helping, or seemed to be anyway. Claimed she called about getting us refunded the 10 bucks, I went in to show her the gift card and she kept it to supposedly take care of the situation. I called several time for about a week and a half and even got put on hold for 45 minutes and I drove to Miller Lane very upset and ready to go off. I walked in and 2 men were waiting to be seated. I overheard one of them say, it is up to u we could wait or go somewhere else, they did acknowledge that they were waiting He said. I told them, no worries, I been on hold for 45 minutes, they r about to get an ear full. They said well that is not a good indication and they left. A tall dark waiter came up and asked me if he could help me, I told him I wanted to speak to the manager NOW. He got her and I asked her who the hell put me on hold and never came back to help me? I showed her my phone that showed I was still on hold for the past 45 minutes. She proceeded to apologize and said they had been having issuesbwith their system because the registers were down. So she checked the phone and claimed it also was not working. I then told her why I was there and she told me that she was Roan and she did not know why the money had not been refunded still but would check on it. I gave her my number and never heard back from her. So then I called the Ihop on Troy in Huber Heights and spoke to Katy after speaking to the host/waiter. I explained everything to her about what had happened and what I was dealing with from the DM Roan. She told me to come in and she would take care of it by giving me 10 in cash. When I went there a few minutes after hanging up she was unavailable and gave an envelope with the 10 dollars in it to give to me. We have never had such horrible service or communication problems anywhere else that we have went to eat. This was so disgraceful and the worst in the restaurant profession I have ever dealt with. They lost our business for sure. I would go anywhere else and suggest any place else to anyone that would ask me of good places to eat. Ihop has no place on my list of places to eat anymore whether it is at Huber Heights or on Miller lane in Dayton. Far as I am concerned they r all horribly ran period.

Very upset and disgusted ex...

Walking in, it is clear that this is a refurbished prior Max and Erma's or Applebee's restaurant, as the interior is decorated with red and wood paneling. There is also an unused bar area. Upon arrival, I gave my name and started waiting in the abandoned bar area. After about 15 minutes of my perceived 30 minute wait, a lady comes out, who was not the hostess and tells us that anybody who has their name on the list needs to wait in the car because they are only allowed to have 6-8 people due to social distancing. I respect the policy, but one, why were people not already told, two, you always have people who ignore it, and three, with no buzzers or numbers they were asking what types of cars people were waiting in as it was cold outside. I did not feel that with parking wrapping around the building this was promising. My husband waited right outside the doors so that when our name was called about another half hour later, we were ready. We sat at the table for another half hour before getting to get our drinks at which time we ordered our meals as well unsure of when the server would return. I had placed my order as simar to the Simple and Fit Breakfast they used to have as possible. With the changes I made, she suggested I order the two egg combo, because it was the same but cheaper. I agreed but I did not remember that being the case. It took another half hour to get the food and it came with hash rows, which I was trying to not get, as they were tempting. Plus, the plain toast I had required was buttered, so really, it was not my desired meal at all. The server was nice and seemed to be doing her best in an understaffed situation. I did not want to make things worse, especially after the lady next to us, which was funny with all the social distancing that they were right beside us with empty tables abound, was abundantly rude to the server. The food was mediocre, not what I expected...