Twist Martini & Associates — Restaurant in Virginia Beach

The food and service was good. But, I am not a fan of restaurants that automatically add gratuity. They add 18% to a party of one's bill. I'm fine with it for a large party but not for a single customer. I tip better than 20% 95+ percent of the time. It's not the amount. To me it's sneaky because some people will not catch that and add on top of it. Plus, in my opinion, tipping is the customer's choice of how much, not the restaurant. I will not go back there because of it nor do I go to any restaurant that does this. They will be dropped from my list. It's too bad because I really enjoyed the taco's.

I have lived here all my life. My wife and I eat out 4-5 times a week at different types of restaurants. The "norm" is NOT to add gratuity to the bill. Therefore, when I walk into a restaurant, I am not looking for a sign or the fine print on the bottom of the menu to suggest gratuity is added. If you believe it's the right thing to do, then be bold and add it to the top of your menu in bold so it's the first thing your customers see.

I never said or suggested it was the restaurants job to pay the servers. In a round about way, you are paying your employees by doing this. You are just getting around the cost of doing so. I believe in the tip method because it promotes a higher level of service. Let's face it, the tip is about the service, not the food. If the server already knows they will get 18%, why work harder? And like I said, I seldom tip below 20% but will not tip 18% for horrible service. The restaurants I frequent, I seldom get horrible service though.

Let's face it, food has already gone up a ridiculous amount so not sure what you mean by your comment about food going up 30%.

"not expect to compensate the server for their time." Did you not read what I wrote. I tip probably 25% on a...

The experience was awful. It was me and my best friend first time out on the town since giving birth in June and August and my friend was having a tough time so she was kind of emotional. Our bartender was great but Patrick the manager who was stepping in as bartender was awful. He literally put us out because my friend was missing her baby. We spent $48 dollars and we still tipped our amazing bartender $20 because it’s not his fault the manager was rude. It’s NYE we were having a good time it was the second bar we went to. We were polite and I continuously told them take their time I understand. The service and disrespect I received was appalling. I will never take my business there again. It’s not mom friendly. Please don’t even think of having babies and going there. They treated us as if we were beneath them. As if we were a waste of space. I hope to never have an experience come close to that one. It was disappointing because we looked up the bar prior to our trip down there. Honestly they ruined our NYE. I wish I could take back requesting that bar after our previous. Again Patrick the manager does not welcome moms. It was our first time leaving our babies and I felt ashamed and discriminated against. Idk if part of it was we were the only African Americans there and therefore they got something against us. We ordered many drinks between all of us. Also the receipt was brought to us before we ask as if black people cant afford this place. Avoid! Avoid! Avoid!

ETA: Okay I took a break and got a beer instead of liquor. What’s wrong with that? Y’all can double down on your poor customer service. I will continue to make others aware and take my business elsewhere. 🤷🏾‍♀️ And no one broke a beer bottle. You’re really up...

After leaving Yard House in great spirits, My husband and I decided to continue our night at Twisted Martini. When we arrived, there was no one to greet us. A waitress began to walk by us, but stopped to ask if we were being helped. We told her no and she lead us to the bar since the main area was closed for a birthday party.

One of the first things I noticed when walking in was the lack of diversity. However, I remained optimistic. We sat down in 2 empty seats at the bar and waited. There was one bartender, who we found to be beyond rude. He did not greet us nor give us menus when we sat down as he did when other guests after us arrived. We sat at the bar for 5 minutes before my husband got his attention to order our drinks.

My husband is overly polite and says thank you a lot. So it was easily noticed when my husband said thank you and got nothing in return. The bartender never opened his mouth to say anything to us besides a "yes" from when my husband got his attention.

A few minutes after finishing our drinks, 2 more bartenders arrived. One of them checked on us and we asked to close our tab. That took about 10 minutes, because bartender #1 was socializing with other customers. He finally brought the bill with a sour face and without saying a word to us.

Luckily for him, my husband was handling the bill. It was $25 for 2 Martinis plus a $2 tip which was very generous considering the lack of service we received. I personally would've left him a penny and a tip of advice "Never judge a book by it's color."

Summary:

Experience is underwhelming.

Although it's nice to watch them mix the drinks, the martinis are overpriced and basic.

Service is HORRIBLE.

Diversity is nonexistent.

Basically, take your...