Crossing DC — Local services in Washington

I have lived in 12+ places over the past 5 years, and I can say with confidence that this is the absolute worst managed community I have lived in. This is the first place I have lived under Tishman Speyer management, and it will be the last. Upper management is negligent to residents and has broken their side of the lease agreement several times. In addition, they have been illegally removing notices by the Crossing DC Tenants Association regarding several things, one of which being health information for Legionnaires’ disease, which was found in spa suite the first half of 2021 but not reported to residents until October/November AFTER two residents tested positive.

Management DOES NOT care for residents here. They have never offered concessions for things that are clearly their fault. The spa area has remained closed for months, but we still have to pay for those amenities. There are so many problems.

I went nearly 6 months without having hot water consistently. Maintenance cussed me out when I finally went to management about it. Completely unprofessional. I have also had issues with the electricity. Woke up one day and didn’t have it. Since, some of the outlets surge constantly when I have my computer plugged in, etc. The materials are CHEAP. Not worth the money.

I have been here since September 2021 and reluctantly had to sign a new lease since I didn’t find a place in time. I will not be staying much longer. I have referred friends moving into the area to look elsewhere.

Trash. Both the garbage and/or recycling chutes are always locked and inoperable, leaving the rooms to fill with trash that smells quite bad. I’ve reported this several times. It sometimes gets fixed but only for a short period of time.

Then there’s Latch. Most residents I have talked to absolutely hate this, including me. The only way you can enter the building, access amenities, and enter your apartment is with your phone. It doesn’t even work a lot of the time. I’ve had to ask concierge to let me up the elevator. I have to constantly open and close the app to try and get it to work. You can pay for a fob apparently, though I’ve not seen or heard of anyone doing this. It’s inefficient and frustrating to stand at your door for 30 seconds or longer just to try and get it to open.

Packages. I think they’re finally getting better with this, but notifications for packages go out so late after they are scanned in. I normally receive them the day after they were scanned, which can be an additional day after the item is delivered. People have had a lot of food deliveries stolen here as well.

I’ve used command strips on the wall, which rip entirely the top layer of paint and then the cardboard material that is underneath. Again, very cheap materials. I have had damage in my wall that I reported to maintenance back in October 2021 that was never fixed. I just gave up.

Please read all of the reviews on here. They are so true. My partner’s apartment flooded at One Hill South one block over, and they provided concessions for rent and also paid for his hotel stay for 2 weeks. People’s apartments have flooded here and they offer NOTHING. This is the absolute worst management. Please do yourself a favor and dodge this bullet. Management has also been purposefully targeting residents who complain. The Tenants Association will be filing a lawsuit soon if things don’t turnaround.

Lastly, there are just not many events anymore. Feels less like a community since they got Alfred. When I first moved here, there were so many activities for residents. Now they just have a weekly happy hour, which I don’t care to go to because I don’t like to drink very much. They may do something here or there, but there’s not much fun that happens here. It is mind blowing what they charge here. I’d recommend One Hill South or 10k across the street because I can at least speak for them since my partner has lived there for years with no problems.

Avoid this place at all costs! Management is constantly breaking their side of the lease and not...

I've lived at Crossing for multiple months and have had a very mixed experience since arriving in the late summer. At Crossing, you will experience a diverse set of problems that mirror DC, it's quite poetic.

The building is indeed very nice and the amenities are incomparable in their diversity and quality. But so many of these "pros" are overshadowed by the critical flaws in the management of the building. Yes, it is a new building and issues are to be expected, but going into the second year of operations, I have little to no faith in management. It is simply not worth the price you pay in rent to deal with so many problems.

My move in was difficult and management was unhelpful throughout the process. The loading dock was being used by someone else despite myself having a reservation, and nobody could find the resident to have them clear the dock of their things. My storage locker was not accessible even though I had already paid for the first month---in fact, I STILL do not have access to my locker and need security to open the door manually. Lastly, my unit was not the same one I toured and instead found out during move-in I had a different floor plan.

Post-move-in has been a slightly better experience, but there are still major issues at the Crossing. I'll just number the different issues below:

1. Parking garage gate infrequently broken preventing residents from getting in. For $250 a month, there should be zero outages and someone on-site 24/7 (I believe there is one now).

2. Thin walls, a laissez-faire noise ordinance, and constant weed odor throughout the halls. Nothing to be done after going cheap on building materials between units but the latter two issues could be addressed if management gave a damn. This issue will only become worse once the second half of the building fills with new tenants.

3. Packages misplaced, registered in the building system late, or plainly lost. Gone are the days of being able to get a package that was delivered within the last hour or even three sometimes. I've had to sort through packages for my floor in the mail room because there wasn't enough front desk staffers to do it.

4. The Latch door-lock system. Oh my god, this is possibly the worst issue that every resident has had to cope with. The building uses Latch, an electronic key through a phone application. You need it to get into the building, amenity rooms, elevators, and your unit. The app will crash or simply not work at least 4-5 times a week, if not daily. If your phone is dead, better hope the front desk has a charger you can use for a few minutes. But wait! Management has physical card keys you can get as a failsafe, but you have to purchase them for $150-250 (I've heard different prices from different management team members).

5. Lack of communication by management is among the biggest of problems at the Crossing. The team seems to be stretched thin with various move-ins, tours, and opening of the second part of the community. It also appears that there has been some turnover in the leasing office so perhaps this bodes well for management. Despite all these negatives about management, I will say Jordan is great and has always been responsive whenever directly contacted.

TLDR: I do not recommend Crossing to potential residents, there are simply too many issues present that need to be addressed until the building can live up to what it markets...

EDIT: Since posting this original review, the rooftop has largely opened up (pool included), and the dog run. They opened up in July, keeping with their most recent forecast. Disruptive construction noises have also largely subsided. Very grateful for that. Upgrading my rating to 3 stars.

This building's communication and construction have been a consistent source of frustration for me since I moved in at the end of February. I will detail the top 2 reasons why I gave this apartment a 2 star rating. The ONLY reason I give this place 2 stars is because the concierge staff are AMAZING.

The building is still under construction. It does not elude to this fact on their website. The rendering photos are not labeled as such and all the descriptive language about the amenities are in present tense and have no mention of currently not being open. My entire impression of the building was based off their website photos and description and their Instagram, as I was moving to DC from Oklahoma and did not have the opportunity to tour the building in-person. The leasing office made NO mention of the large amount of construction that is ongoing before I signed the lease. However, that is my fault for not asking about construction and expecting a company to be upfront about the state of their building. I was not told the Dog Run (one of the main reasons I moved to the penthouse floor) wasn't complete when I signed and then when I moved in and asked about the opening date, they told me it would open in March. When March rolled around, I was told April. When April rolled around, I was told May; and when May rolled around, we were told July. There appears to be a consistent message to provide untrue or inaccurate construction updates about the true date of additional amenities opening. At best, the communications are not completely accurate about the timeline for amenity completion. I signed the lease for this apartment, sight unseen - except for the video I was sent of my specific apartment. Please, understand that some amenities ARE open, but the Dog Run, rooftop amenities, bond ally, along with half the building are still under construction.

You actually sign away your right to "peaceful and quiet enjoyment" of your apartment here! See the attached photo for the specific language in the lease. I am shocked, and not entirely convinced, that this kind of language is legal or enforceable in a rental contract. For reference, construction-associated noise is extremely disruptive and begins at 7:00am ET weekday and Saturday mornings. I have even had to ask construction workers to stop construction at 8:00 and 9:00pm ET, which is the building's own policy. That is a solid 13-14 hours of extremely disruptive construction noise and disturbances.

In closing, do NOT trust the website photos and descriptions or the Instagram photos/posts - they may be deceiving and are not upfront about the current state of the building. In 6 months to a year, this situation may change; but, these are my current...