Mattress Firm Weston Commons — Hotel in Weston

TLDR; I ordered a mattress and basic box frame on-line. The box spring was scheduled for delivery on May 7-12 and the mattress May 15. On May 11 I checked the status of the box spring delivery and it stated May 10, yet It has not been delivered. I went to the FedEx tracking page and it had no record of a shipment. I called customer service and was unable to reach a human. Every selection made referred me to Mattress Firm stores near me. I spoke to a local store where the associate stated that he had no control over on-line deliveries. He reviewed the FedEx tracking and said the box spring I ordered was out of stock. I told him to cancel it as he could not give me a timeframe for delivery and the mattress would be useless without it. He told stated he couldn't help and I had to contact on-line customer service. I informed him that on-line customer service automatically defaults to the store. I gave up and waited to see what would happen. On May 12 the box spring did not arrive. Again I called Mattress Firm customer service which automatically referred directed me back to the store. The store said I had to cancel and request a refund on-line and I informed the store of the continuous loop. The mattress was delivered May 15, but no box spring. I acquired another box spring and the Mattress Firm box spring arrived today (May 20). I brought the unopened box spring to the Weston store and Christopher V very patiently reviewed everything. He remembered our conversation from the prior week and he tried to contact customer service on-line only to receive the same response as I did: an electronic referral back to the retail store (no human interaction). After speaking with other Mattress Firm personnel from the Weston store, Christopher V arranged for the box spring to be picked up (the store did not accept returns) and provided a full refund for the box spring (I kept the mattress). While I would be hesitant to order from Mattress Firm on-line, I would not have the same reservations purchasing from Christopher V (FIVE STARS) in the...

My experience was one of the worse. I bought a tempur mattress with base. The mattress did not fit and caused me some pain in the back. The rep insisted that I keep trying it. It didn’t work. I went to the store for exchange. I paid over $500 for restocking fees, new delivery fees and additional for a new Sealy mattress. After some weeks, the mattress appears defective; the top of the Sealy is shrinking to the middle. I Called the store again, manager agreed for a refund. I purchased another mattress somewhere else and notify mattress firm for pickup and refund as agreed. The rep wants to apply again another restocking fee and delivery pickup fees. As we got into a discussion, the rep suggested that I am soliciting their service for free. Later suggesting a return of pillows they provided at time of promotion for full refund. That was my worse experience buying my bed from that store. Thanks God, another manager got into this and agreed for the refund. Always look thru the lines for warranty and those exorbitant restocking fees. Products are not always what they deliver. Shop different stores for better service...

The area manger Brian helped my wife and I find the most wonderful bed for our new home. The size, comfortablability, and design were the most important things to consider for us and he covered all of that and more! He first asked us what was thee most important thing that we as a couple were looking for. Unlike other places who try and sell you what they like, Brian made it clear that it was his job to show us with what we wanted and what we were looking for. He was not trying to sell us on speacials or higher priced beds out of our price range. I’m so grateful to have had the pleasure to buy from this store with such great people. I would recommend them to anyone looking for the upmost customer service and quality in the mattress world. Shortly after I received a thank you letter from Brian, thanking us for shopping at...