Techy Weston — Local services in Davie

DISAPPOINTING EXPERIENCE AND LACK OF PROFESSIONALISM

I took my laptop to this company on August 7 to have the speakers, which were not working, checked. The following day, they informed me that the speakers needed to be replaced, and I authorized a second charge on my card for a total of $140. However, the month of August went by with no updates.

At the beginning of September, I contacted the company several times, and they always responded that they had no information on the repair. Finally, I managed to get a response, and they informed me that my computer had been declared “Not repairable,” so I went to pick it up on September 16. At that time, they told me that the refund would take between 7 and 10 business days.

Unfortunately, that period passed without receiving the refund. I started calling weekly, and each time the response was the same: “we are processing it.” During September and October, the company never reached out to me, unlike when they had requested the additional payment.

On October 27, I decided to go in person to speak with someone. I was assisted by Mr. Michael, who, when I asked about the refund transaction, simply responded that “he hadn’t had any luck” and that this was the first time something like this had happened with a customer. This answer left me very disappointed. Moreover, when I requested to speak with a manager, he indicated that he was the manager but did nothing to resolve the situation, only asking me to “stay tuned.”

My only alternative was to contact my bank to initiate a dispute. Yesterday, I received a response from my bank requesting additional information, including the transaction authorization number, which, according to them, was never processed. When I reached out to Techy again to request this information, Mr. Carlos refused to provide it, arguing that since I had initiated the dispute with the bank, they would no longer deal with me.

Unfortunately, this experience has left me with a deep distrust of the company due to their lack of transparency and professionalism, as well as their unwillingness to resolve the problem.

100 days later, I still have a broken laptop and no refund.

I do not recommend their services, as in my case, it was a frustrating, prolonged, and unresolved process.

To conclude, as Mr. Michael put it, “I wasn’t lucky” to come...

EDIT: thanks to the owner for responding below. just to re-iterate, my phone was not charging overnight when i found it bloated the morning after, and when i would charge it, it was with the original charger that came with the phone.

i did not have a good or trustworthy experience here, unfortunately. came to get my pixel phone battery replaced. cost around $80. dropped off phone, and came back when it was ready. the phone is dead when they hand it to me, which was the first red flag. they tell me to take it home and charge it. the phone won't charge or turn on using the original pixel charger. call them back, drive back the next day, and drop off the phone again. they take it, and after a few hours, hand it back. when i get home, I notice the screen is not properly glued to the body. but this time it works and charges. although after a day, I noticed the battery life is terrible, not lasting a full day of casual usage (email, calculator, texting) which is the entire reason I wanted the battery replaced in the first place. I was assured the replacement battery was an OEM Google battery as well. at this point, I put up with it instead of driving back the 35 minutes just for more poor service, and i live with my phone for the next year. one morning, I notice the screens popped off and the adhesive has failed. I bring it in again, and wait a few minutes for someone to come to the front desk. eventually an employee walks up to the front desk to attend me, blowing vape smoke as he enters the room. I tell him about my phone. he suggests I overcharged it and caused the battery to bloat. it would be another $80 to get a new battery and likely more to replace, since I'm outside of the 6 month warranty. it is pretty clear he is not sympathetic to my situation at all. at this point i felt like I dropped $80 for a bad job and a bad battery. unfortunately, there's not a whole lot of great options for good trustworthy phone repair in this area, but i'd suggest steering clear of TECHY in...

Too bad I can't give them zero stars. The Weston location USED to be pretty good. They have changed personnel and not for the better. I took in an iPad to get the home button replaced and fix the screen. I've had the home button replaced at this same location for a couple of other iPads. The charge was always around $40. This time, Mike, who has 0 customer service skills, told me it was $80. When I asked him why, he said it was because it was a newer generation iPad (that's a lie by the way). I called another Techy location and they told me that was a lie and it should've been the usual charge. When I asked Mike how much it would be to fix the screen, he replied with "You're killing me smalls". How rude and disrespectful! I'm asking for a price for a service they render and I'm willing to pay for it and I get insulted! Avoid this place. I left the iPad with Mike because I needed the iPad for work the next day. I won't be coming back here ever again. Techy itself isn't bad, but Mike is the worst. DO NOT GO TO TECHY WESTON!!!

If you want great customer service and to be treated fairly and professionally go see Phil at the Techy DAVIE location. Most of the positive reviews for Techy Weston were when Phil was there.

1/30/23 Response to owner: I appreciate your response. The invoice would have a company name on it. I can look up the invoice(s) showing the home button repair for $40. I handle the iPad issues/repairs for the company I work for. Currently I manage more than 20 iPads. I will call your store and provide you the requested information. I too am in a service industry and if any of the employees addressed any of the customers as "smalls" or in any other disrespectful manner it would be addressed quickly. I would encourage you to help Mike develop some customer service skills as they are seriously lacking...