Walgreens — Local services in Weston

I went to pick up a prescription this morning at this location not realizing that the pharmacy was closed due to the July 4th holiday. Since I was already there I decided to pick up a few cosmetic items I needed. I was looking at some lipsticks when I heard "customer assistance needed in cosmetics!" over the store's loudspeaker. So I thought they were sending an employee over to help me even though I didn't ask anyone for help...I was just looking at the different colors so I could select 1 to purchase. I then moved over to the area where the nail polish is and started to look for a color of red polish I would like and I heard, "customer assistance needed at the nail bar!". Once again, I had asked no one for help, I was just looking to find a color I liked so I could buy it. And, by the way, both times, no one came to assist me! So I make my way to the aisle containing housewares and of course, guess what I heard, "customer assistance needed in housewares!". Unbelievable. So by now I'm acutely aware that someone is watching me, they think because I'm black that I'm a shoplifter, and they're trying to signal to the employees on the floor where I am so they can watch me. Let me add that there were at least 2 other people shopping in the store at the same time I was there (neither was black) and there were ZERO other announcements over the loudspeaker for "customer assistance" only the ones noting my location in the store. I didn't take that as a coincidence.

I shop in several different locations of Walgreens throughout Florida, Georgia and the Carolinas because I'm a Regional Mgr & work in different locations throughout the Southeast. I have never ever had this happen to me in ANY other Walgreens and I'm disgusted by their profiling behavior. I'm definitely filing a complaint with the store's Manager, as well as the District/Regional Mgr of this location and with their Corporate office. And I'll also be transferring my prescription to CVS after this incident. I will only spend my money where I'm treated well and with respect. DO BETTER...

We had a Covid test schedule for 9:30 am and came to the drive thru at 8 and waited until 9 they open, we wanted to be early and the first because our teenager started school on Wednesday, and my husband was working from his laptop on the car, when they open a lady said we needed to come back at 9:30, and we ask her if it’s possible we can do it earlier since was no one on the line just us. She said NO, the tests where no ready, my husband ask her really polite if they could do it when they were don’t without going back home, then a guy came to the phone and started talk to us with a really bad attitude and no matters at all, Worst service pharmacy ever! Staff rude and disrespectful! Despite the fact of being a patient I was treated awfully bad for requesting support in something quite simple. Walgreens Corporate, please take note all bad reviews your brand has in this store and take actions to correct them! These people need to be trained in customer service ASAP and human compassion. Extremely disappointed as this is not the first time happens to me. You guys not only lost us as a clients, but definitely will look for legal advice.Treat patient as family, you don’t know what we are going through. We don’t come to the pharmacy for fun. Life goes around. Today is us, tomorrow could be one of you. They should have the same training as employees in Walgreens 199 Weston Rd. Always go there exempt they didn’t have...

I went to this walgreens to print out passport photos. I had taken the photos on a specialized app to save money (at $15 per two photos, Walgreens charges WAY too much for this service), but the photos came out over-exposed. The background looked yellow, instead of white. My girlfriend and I had taken the pictures in front of the same white background. Her color came out fine, BUT her photos were cut off incorrectly from above the head and below the shoulders. I returned to get my money back, but the assistant manager SERGIO wouldn't have it. Not only did he raise his voice, but he refused to take any responsibility for my pictures coming out this way. Furthermore, he mocked me for wanting to save some money instead of using their overpriced photo service, AND he dared to say that the reason I was complaining so much was because of my ethnic/national background. To make matters worse-- as if that were possible--, he refused to give me my money back. If you're reading this, I strongly urge you NOT to come to this Walgreens. Whatever happened to listening to the customer OR 'the customer is always right'? For that matter, what ever happened to common decency and NOT being a racist prick. SERGIO: you are a terrible costumer service representative and a pathetic excuse for...