Geek Squad — Local services in Winston-Salem

These people have no idea how to troubleshoot. Unless you know specifically what needs to be done to your computer don’t bother. I suggest referring to the manufacturer because after three different attempts at fixing a laptop it is being completely replaced by HP. Manager is rude and talks to you like you’re an idiot because he doesn’t know what he’s doing and tried to BS his way in circles on the phone. Would not recommend.

Update 1/2019

My laptop had multiple parts replaced in June 2018 due to my dog spilling a soda on my keyboard. They supposedly replaced motherboard, track pad (they returned it broken), audio board, and many other pieces. My laptop came back lighter and didn’t work correctly for 7 months!!!! I thought it was some program not running or setting and I called them multiple times to troubleshoot and I googled until I couldn’t find anything new. Finally I contacted HP directly and my laptop was repaired. It came back way heavier than it left and they had to replace EVERY SINGLE PIECE THAT GEEEK SQUAD SUPPOSEDLY REPLACED! Did someone steal my parts? (Brand new gaming laptop Omen 17) Did they just do a bad job repairing it? WHO KNOWS!? I’m on the phone with corporate right now. Unless you need a simple fix that you could probably do but don’t have time go there but if you need more than two brain cells to complete a repair, AVOID AT ...

They saved my PC once. When I bought the membership. But .... After that they became useless. Gave them my PC to turn on Secure Boot within the BIOS. They didn't do it when I picked it up. So I had to do it myself. Which was a headache. Then simply things like figuring out why a laptop won't turn on, my answer was "we don't know". I understand they deal with technologically illiterate people on a day to day basis. Which is overwhelming. I've seen the way people act ignorant to the workers and managers. They're overwhelmed and now under performing their work. Doing the bare minimum. Not to mention, I got texts and emails for weeks telling me to pick up my computer when I had already picked it up. You can't call the store because there isn't a direct number. I don't wish to travel across town to tell them that they failed to correctly checkout my PC. And even though there will be no line but appointments on the board, their service is slow and you must wait an absurd amount of time to pick up if you show up early. All you're doing is picking up and signing a paper, but first come first serve. They're just slow and the work is bad. The worst part was them telling my PC was ready but not turning...

I have a computer from Best Buy and also purchased the Geek Squad warranty. It was taken in for service when the computer was taking a long time to boot up. I was told it had a corrupted hard drive that needed to be replaced. They were told that was fine but a complete back up needed to be done first as I have my wedding photos on that computer. Thank God I did not let them toss the old hard drive like they wanted to. I get home to find that they had backed up almost nothing. Even small files like my resume was missing. It was taken back and they had multiple excuses like they didn’t see any files on there and then it changed to the files were encrypted. None of which was true. I had them put the old hard drive back in and I took it to a friend of mine that works in IT. She was able to successfully transfer all the files. I would have respected the truth even if it was it would have taken too much time to transfer the files. The heartlessness of just not transferring wedding photos and then wanting to throw away the old hard drive just blows my mind. If you have anything important on your computer, I would go...