The hotel was an amazing experience. The staff members Ly, Nhi, and Thuong provided incredible customer service and always showed a positive attitude. We aren't locals, so we asked about good locations for shopping, food, and other services, and they gave wonderful suggestions. The rooms were incredible and made us feel very comfortable. The beds were amazing, the shower pressure was great, and the bathroom came with necessary toiletries such as soap, toothbrushes, and shower caps. The hotel is quite well priced for the quality and it is very aesthetic. We actually extended our stay for an extra night because of how enjoyable the hotel was. I would highly recommend this location for anyone staying in Hanoi for...
Read moreThe hotel is absolutely wonderful! I had some issues with my mobile data at the beginning of my stay, and Dat and Nhi went above and beyond to help me. They stayed patient and kind throughout the whole process, even though it took about 45 minutes and several phone calls to sort everything out. Their kindness and dedication truly amazed me. I’ve never met hotel staff as genuine, caring, and helpful as them, especially since my issue wasn’t even related to the hotel itself!||The service here is outstanding, and the people make it even better. If you want to meet lovely locals who will not only take great care of you but also share amazing food recommendations, this is definitely the...
Read moreWe stayed here for 2 nights, either side of taking the night train - this hotel is just 200m or so walk to the railway station. (Totally recommend the night train to Lau Cai and Sapa City and the highest mountain in Indochina). ||This hotel is super nice and really new inside. Rooms very clean and crisp, and super breakfast with breathtaking panoramic views of Hanoi via huge floor to ceiling windows on 11th floor. Breakfast was nice and staff super friendly. ||Street food across the road, (Pho Bo), was lovely, as well. Great quality and super friendly. ||Only a short walk to the university and Lenin square and other...
Read more