Hanoi Stella Hotel — Hotel in Hà Nội

Situated on Hang Tre street in the old quarter, I was surprised by the room's tranquility. Arriving late in the evening, I could conveniently book a room online and swiftly access room 801. While the staff was affable, I'm unlikely to revisit this hotel.

The room doors, akin to patio extensions, had frosted windows that neither blocked light nor sound. The bathroom bafflingly featured a non-functioning washlet toilet, though a functional voi ve sinh, bumgun, shatafa compensated with low water pressure, similarly affecting the shower's functionality. (-1 point)

Notably, the water heater required activation via a switch on the wall, which lacked signage, resulting in an unforeseen cold shower the following day. (-1 point)

Considering these aspects, I opted to check out, a decision I appreciate since my subsequent hotel choice was remarkably better. The bed was relatively soft with a cheap foam mattress on a wooden base. (Neutral)

Although the room advertised 28 sqm, cluttered furniture left no usable space, even necessitating the use of the counter top for opening carry-on size baggage. Those with larger luggage would struggle.

The A/C functioned, albeit not optimally cool. An extra fan had been added. Placement of items was somewhat inconvenient; towels were absent in the bathroom, requiring a trip to the TV area. The provided soap appeared diluted and repackaged, raising concerns. (-1 point)

Priced at around 550k for the night, the cost felt excessive considering the location, with 250-300k/night being a more fitting range for the quality they offer in this area. (-1 point)

Service recovery involved the staff acknowledging the need for a sign in the bathroom to aid guests in operating water facilities. This approach seemed logical, given their existing sign illustrating what not to do in the bathroom. It's perplexing that this idea hadn't been implemented earlier, considering their years in business.

In conclusion, I won't be returning. A rating of 2/5 stars...

We recently had the sheer pleasure of staying at the Hanoi Stella Hotel for three nights and our hearts are still nestled in the warm embrace of this exquisite establishment. Situated in the vibrant heart of Hanoi, the location afforded us the luxury of strolling through the city’s captivating streets with utmost ease. The rooms we were initially provided were a haven of comfort, showcasing pristine hygiene, especially in the bathrooms, which is always a big tick.

The jewel in the crown was undoubtedly the staff whose proficiency in English was matched only by their boundless kindness. Their welcoming smiles immediately dissolved any travel-weary tension, making our interactions with them utterly delightful.

Our adventure beckoned us to Sapa for a few days, but we found ourselves yearning for the comforting cocoon of Hanoi Stella. Without a second thought, we booked it again for our final night in the city. To our sheer joy, we were upgraded to a family room—a spacious sanctuary that made us wish we had booked it every day of our stay. The room was a cornucopia of comfort, boasting ample space, heavenly beds, and a top-notch air conditioning system ensuring a cool retreat from the city’s hustle and bustle.

The reception was a redux of our initial warm welcome, the sweet receptionists again greeted us with tea, making our return feel like a homecoming. Their attentiveness added a golden touch to our already...

We recently had the sheer pleasure of staying at the Hanoi Stella Hotel for three nights and our hearts are still nestled in the warm embrace of this exquisite establishment. Situated in the vibrant heart of Hanoi, the location afforded us the luxury of strolling through the city’s captivating streets with utmost ease. The rooms we were initially provided were a haven of comfort, showcasing pristine hygiene, especially in the bathrooms, which is always a big tick.||The jewel in the crown was undoubtedly the staff whose proficiency in English was matched only by their boundless kindness. Their welcoming smiles immediately dissolved any travel-weary tension, making our interactions with them utterly delightful.||Our adventure beckoned us to Sapa for a few days, but we found ourselves looking for the comforting cocoon of Hanoi Stella. Without a second thought, we booked it again for our final night in the city. To our sheer joy, we were upgraded to a family room—a spacious sanctuary that made us wish we had booked it every day of our stay. The room was a cornucopia of comfort, boasting ample space, heavenly beds, and a top-notch air conditioning system ensuring a cool retreat from the city’s hustle and bustle.||The reception was a redux of our initial warm welcome, greeting us with tea, making our return feel like a homecoming. Their attentiveness added a golden touch to our already...