Tasmanian Walking Company — Local services in Launceston

I feel that the 6 day Overland Track Signature tour is likely worth 5 stars, however, due to a couple of unfortunate incidents, one that has since been addressed & one that involved my friend being injured (by no fault of the company) I have had to leave one star off. We were unable to complete the track due to my friends injury. I can say that from July, the company have made this a 7 day tour. This will be an excellent improvement, for the participants, the guides & the confidence of hikers to feel fully prepared & aware of what lies ahead, safety, guidelines, meeting the group & having suitable gear. I applaud the company for this change. Our guides Dana & Clancy were fabulous & under trying conditions excelled with their management of the situation. Do not estimate the demands on the guides, but still they manage to interact, feed you, clean up after you, impart valuable information & history on to you and importantly, befriend you. We only got to stay in the first cabin, but if that was any indication of what would follow, we give it the thumbs up. I would strongly recommend that you personally get in touch with the Tas Walking company to book, however, if you book online, get in touch with the company & ask what the composition of your group looks like. As for the care taken by the guides & company to get my friend & I back to base, with her injury - we applaud them. It was grueling due to the injury & time it took, but Dana & Rod did an amazing job & Garry from the Operations team, was keeping a close eye on progress - even contacting my friend the following day to check on her & reassure her, he had been in contact with the guides & aware of the situation, progress & on hand if further help was required. Many thanks to Dana, Rod & then Aaron for carrying my friends backpack - without this relief for her, I doubt she would have made it. The follow up from Guest Experiences - Shelley - has been excellent, compassionate, understanding & helpful. Also with her approaching the company to look at policies & procedures for the future - ensuring any future bookings will intercept possible oversights. I feel that our concerns were genuinely heard & acted upon. This gives me reassurance that their guests truly do matter. Will I book with this company again - I...

We did the Signature Overland Track in late Oct 22 with Maya and Matilda. We also had a visiting rafting guide Isaac along for the ride, a welcome addition as with this tour I would otherwise have been the only male.

The weather for our walk was almost perfect, with clear skies for the first three days (peaks and lookouts), and then a little rain on the last three that both added to the atmosphere and also helped the waterfalls.

The walk is long with many undulating sections including a 600+m climb across the first day. While some sections are boardwalks, there is also mud, so take their packing and gear advice.

The food was really good, our dinners included Quinoa Salmon; Lamb Ragu and my favourite the Mushroom risotto. My favourite dessert the Creme Brûlée, though Isaac's chocolate birthday cake with Tim Tam's wasn't half bad either.

Late in the day one of the guides would proceed ahead providing hot scones, naan bread or cheese and crackers for when we arrived.

Huts were comfortable, warm and dry, with blankets that we put over the mattress, but under the sleeping bags provided. Hot showers and drying cupboard were also appreciated on wet days.

Really though, our great experience is attributable to the guides. Matilda, Maya and Isaac worked fantastically well together and with our tour group. Not just getting us through the track and well feed along the way, but adjusting pace, timings, side trips and commentary to the interests and abilities of the group.

For their efforts, care and attention we are extremely grateful. The Huts Walk is a great way to do the Overland Track and enjoy this amazing part of Tasmania.

As to the hazmat suit photo, waste is flown out, and on one day, they need to swap out the waste collection tanks. An interesting logistical exercise for which they have special attire to the amusement of the rest...

This should really be a 5 star review but after being ignored over the past 2 days maybe this may get some attention/ but maybe not!

I supplied my card details to TAS Walking Co for payment of the Larapinta Walk back in May (the walk needed to be paid prior to travel in full prior to our late August walk).

I received a receipt from TAS Walking Co marked paid in full soon after supplying these details.

This Monday 27th October I received a very vague email from the Guest Services Manager stating they had reconciled their accounts and sited a $1 authorisation was charged to my CC on the 13/5/2025 ( noting that this amount doesn’t appear on my statement) and then 6 months down the track simply charged my card $3529.95. No phone call… radio silence … Nothing about - they must have made a boo boo and oh we are really sorry about this… radio silence. Even after calling and email - still radio silence.

Oh and I have a receipt stating they received payment in full.

Somewhere along your process flow has broken TAS Walking Co! I’m not disputing the amount is owing - I provided the card - BUT the admin and communication is unacceptable… maddening really. The audacity to think a phone call isn’t warranted.!

Your company has obviously got THAT BIG no one cares!

The Larapinta Walk was pretty good…but I will not walk with Tas Walking Co based on the above.

I have reached out to query Vanessa and I’m still waiting …...