Aesop Sydney — Local services in Sydney

Please train your staff properly before letting them provide any service! I came here today after a long day work only because my friend recommended me for good products and excellent customer experience.

As I came in the store, Lachie was the only available staff so I came ask him for help. The service he provided does not make me feel this is the right way Aesop treat a first-time new customer. He makes me feel I came in just to buy some random groceries: no introduction, no smile, and he won’t proactively introduce the product until I ask.

When I check out, he didn’t want to give me any samples to try. And when I asked for the samples, the question he asked was like: which product do you want to try? Excuse me? How could I know what products you have as I came here for the first time? Can you at least try introduce one to me??? On the contrary, I saw the sales besides him was enthusiastic and friendly. And I heard the other sales are actively explaining different products to customers.

I don’t think I don’t deserve a good customer service because I know what products I want to buy today. Does Aesop treat customer as a cash cow who will pay the money nevertheless the kind of service they experienced?

I am super busy today but came all the long way here only cuz I was really excited to try the new product tonight. But the experience of today made me feel I wasn’t treated with respect. This makes me really upset and ruined my night. And I told my friend the experience today, both of us wasn’t expected...

Hands down the best Aesop branch I've visited so far. The staff were extremely knowledgeable, patient, and welcoming. The quality of service here is as you would expect, and beyond. The store is artfully decorated with their products on display. This particular store has what they call a 'sensorium' which is a brilliant touch, I've never seen one in any other Aesop store before. There are also plenty of sinks and areas to try out the products before deciding, and the staff does not pressure you into making a decision on the spot. Very professional, and ultimately made the experience much more comfortable.

This store also has some signs presented in several languages, as well as braille, which was very neat. It's good that they're taking into consideration those whose main language is not English. I believe the store is also wheelchair accessible.

I highly recommend anybody new to Aesop to ask about their products in depth especially their scents as the assistants do an excellent job at explaining the vision behind each one. All in all, a wonderful experience....

I bought an old product around 1.5years ago, recently the lid just break, so I went to myer aesop shop to look for a new lid 3 weeks ago. That guy is so nice and try to find a new lid for me, but they don't have. I didn't bring that product on that day because lid is broken and I worried it will leak. He said if I bring it physically when I'm free to come again, I can get new one. I double checked with him and he said definitely because it's product problem, they have responsibility to change new one for me, even I already used over half. But after one week, Friday two weeks ago, another new sale refused to replace new one for me because I don't have physical receipt and myer App only can show one year purchase record. And she said it's not product problem and it is okay to use even it unsealed, without lid over a week. Wow Aesop products are really good, you don't need a lid for your skin care products, So I have a question here, Why do you have lid for all products? Also it's first time to know, it's not products problem if your lid break without any...