Sticky — Local services in Sydney

Sticky is one of those places that makes you smile before you have even tried anything. The shop is compact, bright and full of sweet, fruity perfume. Through the window you can watch the team working hot sugar on a steel bench, folding in colors, stretching ropes, and rolling them into perfect cylinders. It is oddly hypnotic to see the picture appear inside the candy as they cut the pieces. Kids press up to the glass, adults pull out phones, and the staff are happy to explain what they are making while they work. It feels more like a little show than a shop visit, which is half the fun.

The range covers classic fruit flavors and some playful mixes, all packed into neat jars and bags that look gift ready. I like the mixed jars because you get a lucky dip of designs and tastes in one go. The texture has a clean snap and the flavors are bright rather than sugary. If you are shopping for an occasion, this is a great place for favors and small thank you gifts. They also do custom batches with names or logos inside the candy. Watching one of those come together adds an extra layer of wow and you walk out feeling like you have seen a bit of craft, not just retail.

Practical tips help. It can be busy on weekends, so drop in earlier in the day if you want space at the window. Staff are friendly, quick with samples, and honest about what is fresh from the bench. Prices feel fair for handmade sweets and the packaging travels well if you are playing tourist around The Rocks. Even a short visit is worth it. You get a few minutes of old school confectionery theatre and a bag of colorful candy that actually tastes as good...

Read the bottom after you read their response

I ordered a package from your online website at the beginning of December. I ordered as part of a christmas present for my girlfriend, we were so excited to be able to order some, but when it came to shipping, it arrived in my country but then never actually arrived at my house, it says there was an attempted delivery and then it was sent back to Australia. When I got into contact with the Sticky Questions team, I was sent friendly responses until finally when I asked for a refund, they ignored my messages. My messages just stated simply that I would like a refund on the candy, there was no argument, but they are handling this in a pretty unprofessional way that I will no longer hold this company to the reputation that it thinks it holds.

All I wanted was the candy, but I just want a refund now. But they seem to hold money over there head higher than actual customer relations considering they ignored all of my requests for refunds on my almost 60 dollar order.

My response to their response

Sticky was very slow in replying to any of my emails, when I say they took their sweet time, they really did. I had to email them multiple times before they sent me anything at all.

I am happy I got my refund after a week of asking for one and them dodging the messages that I originally sent. I even changed my 1 star rating to a 2 star, not for the service, but I am grateful that I finally got a refund.

Also, a company coming after one person for a review, looks super unprofessional, learn to take...

The kids are avid watchers of the Sticky YouTube channel, so we decided to order them some as a treat. (Good report cards!)

We live in the United States and ordered several bags. Understandably shipping costs are very expensive, so to balance out that cost, we ordered quite a bit of candy to make it worthwhile. It shipped and arrived in a very reasonable amount of time given it is coming from Australia.

The problem I have is that it literally is too “Sticky”. All of the lollies in each bag were clumped together into one lumpy ball. You could not eat one piece at a time and the only way to separate them was put them in a bowl and use a knife and as effectively as possible pry them apart. When that didn’t work we tried putting them in a baggie and as gently as possible tap them on the granite countertop. These measures unto themselves caused a lot of problems of the candy splintering into tiny little pieces and shards. One of the bags we ordered was the native Australia mix and because of this the kids could not taste any individual flavors.

It was a one time treat, I won’t order from them again. We can just as easily get similar products here in the US but it was cool for the kids to get something from this company because they do watch...