Roberts Jewellers — Local services in Niagara Falls

Had a very bad experience when I went there for the first time (and it was the last because never going back) was looking for an engagement ring for my partner, after i told the owner my budget she showed me a few pieces, when I asked to see other pieces she tried to decline and said “I’ll show it to you but you won’t be able to afford it” okay fine, I shrugged it off (I have worked in customer service my whole life and never have I made such a comment) this was not going in the right direction. The conversation came up about where we were from because well we’re not light skinned and my mom has a Latin accent, and after talking for a bit and her questioning were we lived and what we did for a living…not just us but our other family members, I wasn’t quite sure if I had gone in to buy something or to be questioned my immigration officials, we then asked the same because the lady starts to go off on how so many immigrants are here in Canada and taking over and she is appalled that things weren’t like they used to…at that moment we knew she wasn’t very friendly and was trying to tell us something. She then told us her family came from Italy…sorry to break it to her but she comes from a family of immigrants.

This is not the way to talk or treat customers, if it’s a race thing then that’s on her but if you’re in customer service you have to watch what you say. Bad experience to be really honest and...

Went to see Anna a couple of days ago to see if some diamond chips could be replaced in my ring. Sadly, it's too old and delicate. I love first of all she called me back when the other jeweller never had the decency and Anna answered me honestly. So rare these days. She showed me a few rings not too far off from my other. I bought one and it's beautiful! Thank you dear Anna for your honesty and for showing me the other options since my other ring was getting too fragile to wear. Your professionalism and kindness was appreciated! I also went back today to buy another one. Anna and her husband are lovely! I definitely recommend this beautiful...

I walked into the shop this week to have a watch resized and then realized I had locked my keys in my car. After dealing with CAA, I returned and he resized the watch. I went to pay him and he wouldn't let me, he said I've had a hard enough day. Unbeknownst to him, I am also dealing with a (young) death in the family. This act of kindness reminded me of the goodness this world has to offer and made my outlook this week a bit better. I will return one day to make a purchase. Thank you so much for your kindness, it put a bandaid on my...