Paranthe Wali Gali — Restaurant in Niagara Falls

This was my 1st experience at this restaurant last week .Here are the details and my thoughts 🤔

Timings🕐 -- I reached at 12:30 pm but the restaurant opens at 1 pm .. Interestingly around 20 people were already waiting..Now I am confident that I am heading for something good for sure 😃. As it is an Asian restaurant and cuisine, mostly all the customers were Asians.

Ambience 🎀-- Now we entered the restaurant at exactly 1 pm . I was amazed to see the flux of people entering the restaurant. The restaurant got full in minutes ..❣️Elegant decor has been done with proper lightning . Full beat Punjabi songs were playing but gradually they lowered the volume as now the people have started chit chatting and enjoying 🙂 The place was very neat and clean 🫧

Menu and options 📘 -- Lots of options on the menu ..As I am of the same culture so it doesn't took me much time to decide the options but somebody from other country or origin will take some time and then take a decision💁 . There is a huge variety of main courses ,starters, drinks and desserts were there.🍹 Tip1 -- I found they serve alcohol as well.🍻

Food 🥪 -- Now after deliberation we ordered the food . Even after huge crowd , the food is served in around 15 mins ( not bad ) . The food was properly cooked and served 👨‍🍳. BTW we ordered the food for 4 adults . We ordered around 3 starters and 4 paranthas. The food was delicious and fresh ..🙂I thoroughly enjoyed it and all the flavors were there ..I can feel it.🌮

Service - 👨‍⚖️ -- My server name was Abhishek. I like his gesture and attention to our order. Through the order he was punctual,active and know the in and out of the menu .Good job Abhishek..👍

Prices 💲 -- I found the prices reasonable keeping in mind the food , quality and quantity.

My friends now the time to enjoy the...

⭐ 1 Star – Deeply Disappointed by Service and Staff Behavior. This was my first visit to Paranthe Wali Gali, and as a local from Niagara Falls, I had high hopes — but sadly, the experience was incredibly disappointing.

Right from the start, no one came to take our order. I had to get up and ask someone myself. The food took a long time to arrive, and when I ordered ice cream for my toddler, it was delayed so much that he became cranky and lost interest in eating anything — not even the lava chocolate parantha.

I gently requested if they could change the flavor, as the chocolate topping was too much for him, but the manager responded rudely and showed no intention of helping. What upset me most was the lack of basic empathy — some staff were whispering and laughing in the background while I was trying to calm my crying child. I felt judged and uncomfortable instead of supported.

My husband works in the hospitality industry, so I truly understand what good customer service looks like — and unfortunately, this was the exact opposite. As a mother simply trying to feed her toddler, I expected at least a little understanding. Instead, I left feeling disrespected and emotionally drained.

I usually love capturing happy moments and creating reels for my Instagram — but this experience was so upsetting that I didn’t even feel like maming any reel this time. This outing was meant to be a joyful time with my toddler after a long gap, but I walked out feeling heavy-hearted.

I request the restaurant owner please see this as honest feedback. Train your staff to show kindness, patience, and respect — especially to families with young children. Good food is important, but basic decency and service matter even more. No guest should leave your restaurant feeling...

where do i start 😤😤 being a regular customer to paratha wala galli locations Brampton, toronto. with my previous experience and joy entered niagara falls location to have a happy lunch after strenuous hours of activity with children , we called to confim our seats the phone attender said 4pm was the last order and we entered by 3:45.

1. First thing first water was not offered neither was informed that if we need to be served water its chargable ( not a common senario to be checked by us) we would have got our bottles (can imagine 5 children with no water on the table)
2. 9 people managed to order all the items from non alcoholic drinks to dessert in one go respecting 4pm being the last order taken, very unexpectedly they served drinks to dessert at the same time and whole table was with drinks food dessert with no form of order in serving which was something totally new as even though they take last orderes i havent experienced like they just serve everything together
3. we eating our food and they just cleaning which is ok but and the lady came asking for the bills to be paid saying service is closed so pls close the bill and just left us unattended to arrange there seating area to have break for themself. (Salute to people working in restaurants its tedious job duinrg a busy weekend for sure especially place like Niagara falls, if they decided not to serve they shouldnt have accepted us to enter by 3:45 they could havr clearly told sorry we are closed )
4. Food was amazing chief work was perfect even for the last order thank you so much 😊

grativity 15% was billed with tax was cherry on top 😳🫨🤯 Of the whole situation!!!!

Basically money is all they care over service is a strong message given to us !!!

I wont rate the...