Solis Movement Hot Yoga, Pilates, & Reformer - Downtown Toronto — Local services in Toronto

I recently attended "The Sets - Reformer" class at Solis Movement's King West location, and my experience was disappointing. The class, led by Ashley, felt disorganized. She had frequent changes in instruction since she mixed up lefts and rights; which left many participants confused. As a mid-sized individual returning to fitness, I was hoping for more personalized guidance, but I found myself completely overlooked while more experienced participants received individual attention. As someone who has done lagree, mat Pilates and hot Pilates, this felt like a very unwelcoming environment to be in.

My assigned spot, number 11, was particularly problematic; it had zero mirror access. This made it extremely difficult to observe and correct my form since I wasn’t getting any instructor assistance. Additionally, being situated near the entrance meant that incoming participants stepped on the front box when entering and exiting the studio.

Despite my frustrations with the class, I appreciated the welcoming demeanour of the front desk staff. However, it has now been over a day and a half since I reached out for feedback and resolution, yet I have received no response from the Solis Movement team. This lack of communication is disappointing and reflects poorly on their customer service.

Update to My Review: After posting my initial review, I received a response from Solis Movement stating: “We must address that we have seen your Google review and mentioning our instructor's name is inappropriate and considered cyberbullying. This behavior will not be tolerated, and we ask that you refrain from mentioning specific instructors' names in your public reviews. We also suggest this for any negative review you put out about any small business where employees work hard to provide good service. Our Solis instructors work tirelessly to provide the best experience for our members, and while we understand you didn't feel you had a good experience, it's unfair to single out individuals in such a public manner. We value constructive feedback and encourage you to share your thoughts publicly without targeting specific people. This helps us improve while maintaining a respectful environment for everyone.”

I want to clarify that providing factual, constructive feedback about a service experience is not cyberbullying. If it is acceptable to positively name an instructor in a review when they provide excellent service, it is equally valid to mention an instructor by name when describing a less-than-satisfactory experience. My review was based on my personal experience in the class, and mentioning the instructor's name was relevant to describing the issues I encountered. There were no personal attacks or inflammatory remarks; only an honest account of what occurred.

Additionally, I attended the class on a Tuesday and did not receive a response from the business until Sunday night. The entire email exchange from the manager felt unprofessional and passive-aggressive, which only added to my disappointment.

As a paying customer (via ClassPass), I believe businesses should be open to both positive and negative feedback. Reviews are meant to help others make informed decisions and provide businesses with opportunities to improve. Labeling legitimate criticism as "cyberbullying" is an attempt to silence honest feedback, which is disappointing and unprofessional.

I stand by my original review and encourage Solis Movement to view constructive criticism as a chance to grow rather than dismissing it as...

We recently booked private class at Solis Downtown location for a birthday, and overall, the planning experience went very smoothly. Monica, who helped us with the booking, was incredibly kind and accommodating. I had never organized a private class before, and she made the process so easy and efficient. I shared that I preferred a peppy, bubbly instructor since many of my guests were new to reformer pilates, and I also requested old-school R&B or EDM music to match the celebratory mood.

We intentionally chose the downtown location because it’s beautiful and felt like the perfect fit for the occasion. Our class landed on a holiday, which caused some traffic delays. I called ahead to let them know we’d be 15 minutes late so we would start at 2:45 instead of 2:30, and the team was very understanding. Monica had told me we could begin the class whenever we were ready after 2pm, which made things stress-free. Upon arrival, the front desk staff were very friendly and welcoming; we mingled and began class at the newly agreed on time at 2:45, based on unplanned traffic.

However, the overall experience with Solis was tainted by Brandie as our instructor. While we know she was a strong instructor, some of the girls in my group are regulars at Solis, this class felt very off. From the moment she came in, her energy felt annoyed and cold toward the group. It was unexpected and disappointing, especially given it was a birthday celebration.

Despite being told the class after us was canceled and that we were no problem to start at 2:45, the experience from the start of class felt so rushed. The instructor came in and immediately started with “since we started late we will end at 3:30”. We were perfectly fine with this, as this event was for experience not for the logistics of the full 50 minute class. When one of my guests mentioned they had a prior back injury, Brandie stared blankly and walked away without offering any help or modification. The music was not what I had originally suggested which was no problem but why ask in the first place? No guidance or support was given to those who were struggling, and she didn’t adjust the class for the beginners in the group. It felt like we were an inconvenience - there was no motivation, no positive affirmations, no reassurances given throughout the class. When class finished, she quickly left. We felt nothing was tailored or personalized for this private event from the instructor to lead the vibe of our class.

For private event bookings, we were hoping for an instructor who is personable, attentive, and able to adapt the class for all levels. Unfortunately, the experience with this instructor left a negative impression on what started off as a great event. While all of us plan to return to Solis, we won’t be booking with this instructor again.

We hope this is taken as constructive feedback, we really do appreciate the effort from the rest of the Solis team and want to make sure future private bookings feel just as special as...

New edit: In response to the owner’s claim that this is a “fake review,” I am now attaching proof of my reservation through ClassPass. It’s disappointing that instead of addressing the substance of my experience — which reflects a genuine customer concern — the default response was to deny its validity.

Dismissing critical feedback by calling it fake does more damage to your reputation than simply acknowledging that there may be room to improve your customer service. Everyone makes mistakes, and no business is perfect — but taking accountability and showing a willingness to listen goes a long way.

To be clear: I was a real customer, I did attend a class at your studio, and my review reflects my personal, lived experience. Shame on you.

As a beginner to reformer Pilates, I’ve been trying out different studios using my ClassPass free trial. Most studios I’ve visited have been welcoming and understanding, especially when I explained that I had already ordered grip socks but they hadn’t arrived yet. Many places allowed me to join anyway, some offered non-slip mats, and overall, they were accommodating and supportive.

Unfortunately, my experience at Solis Movement was quite the opposite. When I arrived and explained my situation, the front desk staff told me I wouldn’t be allowed in unless I either bought their socks or accepted a no-show and tried to get a refund through ClassPass. There was no flexibility, no option to sign a waiver, and honestly, the tone felt more like a sales push than a genuine safety concern. I didn’t want to cancel my plans for the day, so I bought the socks — but I left feeling frustrated.

To be fair, this studio clearly has many customers and must have its value — but personally, it gave me the feeling that whether I joined or not didn’t matter. I didn’t feel welcomed or important as a first-time visitor. That’s not a great feeling to leave a studio with.

On top of that, the class itself felt impersonal. I know that in a group class you can’t expect one-on-one attention, but in other studios, instructors still make an effort to offer small corrections — especially for beginners. Pilates is all about control and correct muscle activation, and when you’re new, even a quick cue can make a big difference. I didn’t feel supported or seen during the session.

If you’re a beginner looking for a welcoming environment, this might not be the best place to start. Policies aside, how you treat new clients — especially those genuinely trying to follow the rules —...