TD Canada Trust Branch and ATM — Local services in Toronto

I visited one of the TD branches yesterday in an area where I had some work to do. I needed to withdraw some cash, but the ATMs were being replaced, so I went inside the branch. I normally go to a different location for my banking needs.

Upon entering, after a short wait, I was called to the counter by a bank employee. I greeted them with a smile and politely asked how they were doing. Unfortunately, I received no response at all. I believe that a basic level of courtesy—such as responding to a greeting—is a fundamental part of professional customer service.

This experience left me feeling disappointed, and I expressed my concern to the staff member directly. I am not leaving a low rating because, overall, I have been satisfied with TD’s services. However, I wanted to share this feedback in the hope that management pays closer attention to staff interactions. Small gestures like a simple greeting can have a big impact on how valued customers feel—and whether they stay loyal in the long...

Very unprofessional staff. When I replace new cards at this TD branch, they often give me a card that's not working. When I go back here for the wrong card they gave me, they will always say: "who gave you this card? it's rediculous".

This week I came here to ask about a fraudulent charge on my card. One of their staff told me: "you can just wait, we can do nothing on it", I was confused and went to another TD branch. The staff in the other branch helped me start a fraud dispute, which is a totally different answer compared to this branch. There's really a large gap between TD staff.

If you guys want reliable service, I suggest you to avoid this branch and find...

I was not able to deposit a money order to my biz partner’s account. The teller Alex was very kind and helpful. However, the branch manager Daniel, although seems helpful and kind at the beginning, suddenly rejected to offer his service, which he could technically and legally do so. Yes, they definitely could help. How do I know? Because I was able to deposit in a different TD branch just a couple of minutes ago.

Let’s acknowledge, Daniel was not rude or ignorant. He just did not care much about the importance of customer satisfaction.

Waste of an hour back and forth of a business client only makes them consider to downgrade their relationship...