Lululemon SSC Burrard — Local services in Vancouver

Lululemon Corporate does everything in its power to restrict and limit customers' access to escalate issues and relies on poorly trained and unfriendly staff. I tried to escalate an issue regarding a return that was authorized due to technical issues. The original communication and instructions were poor and incomplete and seemed to be a cut and paste from an approved document. I wanted to talk to someone and was faced with a wall when I tried to escalate it. When I finally was contacted from Shane from the supposed 'Resolution Support Department' I found him to be unfriendly, unhelpful, and unwilling to have a meaningful dialogue with me and when I offered some constructive feedback in the way the situation was handled he was condescending and dismissive toward me. I have been a customer for a very long time and it seem the larger they get they less they are connected to their customers. It looks like the old fashioned 'writing a letter' will have to suffice. I hope they read their reviews and take their customers seriously. They and...

Customer support is useless. There’s a clear bug with the shipping address on both the app and website, making it impossible to place an order. I reached out to customer support by chat and email, but they were no help at all. Email responses take several days and only provide generic, unhelpful replies. I give up — switching to...

I hate your office and your damn light that you can’t turn off even at night. You might take care about our beautiful environment, talk about reuse reduce recycling thing, but why you waste recourses then? Every day. Every night. 24/7. Even when the office is empty you keep this light and make people around angry because of the...