Norus Providencia | Una experiencia de alojamiento — Local services in Providencia

The location was nice and the apartments reasonable, however they overcharged me even after I sent the correct documentation to not pay the IVA fee, as they requested it to be received via WhatsApp and haven't replied. We were all from abroad and they said the fact that I decided to pay the amount in Chilean pesos was the reason why I needed to pay the fee after I noticed the price they charged me was much higher than the one confirmed by Booking. However, during my trip I went to other hotels, all booked through Booking as well, and got the deduction everywhere. Even if it was a mistake on their side, I would really appreciate the truth. They simply ignored my messages. The support from Booking was horrible as well, like always. They don't get responsibility for nothing on their website and make you handle everything with the property as if you don't choose the platform trusting...

There is no heater in the room, there is little hot water available for the baths, the bedsheets are not very good for cold season. Also, the receptionist was not very attentive. Besides from that, it is located nicely. It is a nice place to stay when you don't want to spend...

No lo recomiendo. Nula atencion por parte de la anfitriona. En el edificio solo hay una recepcionista que no trabaja para la dueña que te alquila el departamento, con lo cual estuvimos literalmente a la deriva. Al llegar no andaba la calefacion y al reclamar por whatapp nunca nos respondio, pasamos frio!!! y alquilamos para 3 personas y la cama del comedor no contaba con ropa blanca. Al dia siguiente la mucama nos facilito un caloventor, y nos brindo sabanas, por lo cual pudimos quedarnos el resto de nuestra estadia. No lo recomiendo ya que si tenes algun inconveniente con el servicio ofrecido no hay nadie responsable que al menos escuhe tu reclamo. Hay otras opciones en Santiago a igual o mejor precio que si funiconan y tiene una persona responsable, lamentamos no haber contratado en otro lado. Hay mejores...