Yves Rocher — Local services in City of Zagreb

I have never used Yves Rocher before but was in need of a specific face cleanser so thought I'd try it out. I went to this location with no idea which product was right for me. When I went in, nobody welcomed me or asked if I needed help. The two sales ladies were in a deep conversation so I felt bad when I interrupted to ask for help. I told them what I was looking for and they suggested a few products and when I asked for a deeper explanation on what each does (the ingredients, how it works, etc.) she didn't really know how to answer. She left me with the products and I stood there looking at them for a while not sure what to do. Both sales reps never came back to check on me or ask if I needed more help. They were talking to each other again and again I felt bad for interrupting but asked them for the difference between the products I was interested in, again they gave me general answers (like they just read me the packaging description, which I can read myself!) I decided not to buy anything because I had no idea which product was right for me and I didnt want to spend money at a store with bad customer service and surface level knowledge of their products. Very disappointed because I was excited to try Yves Rocher and am in need...

Prodavačica nakon dvije minute razgovora jako nervozna i neljubazna. Ne znam kako s takvim stavom uspiju prodati išta. Iako nisu spektakularni proizvodi tu i tamo sam nekad nešto kupila, zahvaljujući posljednjem iskustvu to više ne dolazi u obzir. PS. Ovo je dobronamjerna kritika upućena ujedno i vama -vlasniku, koji možete utjecati i ukazati svom prodajnom osoblju na profesionalno ponašanje. Svakako vam nije u interesu gubiti kupce zbog neprofesionalnog i bahatog stava prodavača. Istog tog dana imala sam dijametralno suprotno iskustvo u drugoj prodavaonici kozmetičkih proizvoda, i zapravo, vjerujem da se slažete, osim samog proizvoda u prodavaonici bitna je i atmosfera, ljubaznost, uslužnost i nadasve elementarna...

Mali dučanćić ,ljubazno osoblje, nađem uvijek sve što mi treba od moje omiljene kozmetike.Volim svoj omiljeni veliki dućan Yves Rocher u Mentonu, u Rue Saint Michel ,i svako ljeto kad sam na godišnjem kupujem tamo . Sretna sam što i u Zagrebu ,unatoč malom prostoru mogu naći gotovo sve iz asortimana. Pohvale za ljubaznost...