Van Cleef & Arpels (Cannes - La Croisette) — Local services in Grasse

My recent visit to Van Cleef & Arpels in Cannes left me deeply disappointed, especially when compared to the exceptional service I’ve always received at the Bond Street store in London. Despite booking an appointment, our experience was far from the luxurious and welcoming atmosphere one expects from such an esteemed brand.

Upon arrival, we were met with a lack of basic courtesy from the security guard. There was no acknowledgement or guidance on how to enter the store, which left us confused as we navigated through the doors. This initial impression set an unfortunate tone for the rest of our visit.

Once inside, the service continued to fall short. Unlike other customers, we were not offered a seat or even a drink. Instead, the sales assistant immediately asked what we wanted, with a noticeable lack of warmth or interest. Her attitude came across as arrogant, and she seemed entirely disengaged from understanding or meeting our needs.

This is certainly not the level of service I would expect from Van Cleef & Arpels. I strongly recommend that management invest in training their staff to improve customer engagement and approach their roles with a sense of humility and attentiveness.

The experience in Cannes was a stark contrast to the outstanding service at the Bond Street store, where every visit feels like a special occasion, and the staff go above and beyond to make customers feel valued.

Van Cleef & Arpels in Cannes, please do better. We should feel like part of a family when visiting such a prestigious brand, not an...

My visit to Van Cleef & Arpels in Cannes was unforgettable, thanks to Laetitia, the most wonderful sales assistant I’ve ever met. She was warm, elegant, and incredibly knowledgeable, making the entire experience feel personal and truly special. Her attention to detail and genuine care turned choosing a piece into a moment I’ll always treasure. An exceptional experience from...

Was made to wait outside believing it was busy inside however when security let me in I was the only customer in the shop. Unsure of why they asked me to wait considering it was 36c, high humidity outside. The lady who handled my purchase was friendly enough. However I have started to doubt the queues you see outside luxury stores along...