CHANEL — Local services in Paris

I have visited this shop on 15th March, The cashier started to ask me a lot of questions about my loyalty program ( which is gold and under first name of sister ) she asked me ID card for that. She refused to create a new printemps card because i had no ID and at the end she created one. i think she had personal problem with me which she was intentionally ruined my beautiful buying shoes experience at Chanel which i left chanel with shaking hands. The manager Corailie came she started to support the cashier and justify what she did to me she barely said sorry. I filed my complaint to chanel and printemp again Corelie manager called me yesterday and again she justify how the cashier treated me and she said this cashier is a good one ! It is normal to ask ID for creating Printemps card ( which is not true you can make it in two seconds online ) and she said i have got misunderstood and she said she does not want to talk to me anymore . Thank you Chanel for your beautiful team. This is not customer service, this is defending bad behavior of each other. I am a very loyal customer of printemps i have never seen this experience in other brands anywhere in the world! Sorry but your bad customer service leave me to put this comment for you. If you want to buy CHANEL do not go to this shop they can ruin...

Serious Complaint to Paris Printemps Mall Chanel SA, Jessica. I was in this Chanel store on the afternoon of October 28, 2023, subjected to grossly disrespectful, insulting behavior from an Asian SA, Jessica I wrote an email about the process of the incident and the negative hurt I received and sent it to Chanel France. I won't drop my complaint until I hear back from Chanel. And I will report you to the Paris Printemps Mall , and, Jessica, I will report your bad behavior on all Chinese social media.

You ruined my feelings about Chanel, and you put a big shadow on me, and I don't know how to get back to buying Chanel. I graduated from my master's degree this year, and I should be happy to buy a satisfactory item, but your insulting and differentiated treatment of customers makes me feel miserable, and when I pointed out your bad behavior, you did not apologize to me, but asked me: 你想怎么样？You are...

I was blessed to have such a beautiful experience and meet such beautiful people … The place is so welcoming the ambiance is simply breathtaking … I was so confused and wasn’t certain of what to get the staff was beyond professional and so patient and it was very appreciated … I would love to take a moment of appreciation to the amazing and one of a kind Francois the store manager who tried all his connections and managed to get me what I wanted exactly … I was astonished at his kindness and how professional he is ❤️❤️❤️I am so happy to have met such nice decent people more than purchasing my favorite bags .. Thank you Francois and the adorable Alex my fashion adviser you both managed to put a big fat smile on my face...