Jellycat Pâtisserie — Local services in Paris

Took my daughter as part of her 10th birthday celebrations. We entered the store and found the small corner of the 5th floor where jellycat is located. I was unable to find the queue as there were people everywhere and no staff other than the ones behind the patisserie counter. After standing for around 5minutes I heard an English accent so asked if I was in the right place, she also said she couldn’t work it out so I left my daughter in the queue and walked round the other side to be told the queue was closed and to come back in around two hours. As we only had limited time that day I told her we would have to come back later on the week as we had other things booked in for that afternoon. I’m glad I moved to check or we could have been in the wrong queue for nothing. As this was a Sunday we decided to come back midweek to try again. Wednesday morning we tried again, unfortunately due to train issues we took longer to get into Paris so had missed the store opening time - again we got to the 5th floor and this time it didn’t appear as busy so we headed to the place I’d been told the queue had closed a few days before and joined the back of the queue. After around ten minutes a lady came to join her daughter in-front of us and told her to get out of this queue as it wasn’t an actual queue. She explained you needed to queue to be given a leaflet so you could pick which one you wanted then you had to go to the main tills and pay for the jellycat you were getting before you entered the actual queue for the experience. So again, leaving my daughter in the queue I went and asked for a leaflet and was told the queue was no closed with no set time to reopen. I explained what had happened and was just told to come back later. I decided to stay around the shop and not actually leave only to see a few minutes later, people allowed to join the queue so I quickly joined it and a member of staff told me to get out of the queue. I said I had been told to come back and the queue had opened so begrudgingly they let me join it. After ten minutes I was then handed the leaflet so then left the jellycat corner where I was treated with another huge queue to pay for the items we had selected - no set jellycat tills just the main department store tills queueing with other shoppers buying things from the 5th floor children sections.

Once I’d got the receipt I was able to then join the queue for the patisserie. We then queued for 2 hours and 20 minutes to get her jellycat patisserie experience.

There were two staff on the patisserie, a lady and a man, the man was highly enthusiastic, entertaining and full of energy, I think the lady must have been new as she didn’t put all the showmanship into it - luckily we got the man and he was excellent with her. The wrapping of the items took around 2-3 minutes and we were done but he certainly made the experience for her - she loved it.

If it’s something you want to do - build half a day into the plan. If you are taking small children- take snacks and something for them to do, ideally have somebody with you that’s not on the queue so you can split off - one to get the leaflet, one to pay so you can enter the queue faster.

My ten year old said they should make a real patisserie where you pay, get given a number and you can sit and enjoy a real treat have drink and wait for your number to be called - this would have been a much better experience for all - the other sellers on the children’s floor of the store must be so fed up of the sheer number of lost people wondering around trying to find the right queue. I hear the London one has a better slot...

A truly disappointing and unprofessional experience at Jellycat Pâtisserie in Paris.

We visited the Jellycat Pâtisserie in Les Galeries Lafayette on the 19th of June, 2025. And from the moment we arrived, the experience was poorly managed. The stand is extremely small and completely inadequate for the number of customers they try to accommodate. It was overcrowded, disorganized, and left us standing uncomfortably in line for far too long. Jellycat seriously needs to rethink the layout and consider expanding the space to ensure a better customer experience. Even the system to get an experience is really disorganized: you have to order with an employee hidden in the back, get a paper, go pay at the cash desk, then come back in line, wait another hour before even getting in front of the counter. They should really make online reservation such as the Jellycat in New York and London, because this "on paper order" makes no sense whatsoever.

Furthermore, the worst part was the manager’s behavior, which was absolutely shocking and unacceptable. While we were patiently waiting in line for the experience, the manager named Jennifer, started shouting very loudly at one of the employees, swearing sentences in French very loudly, and then laughing sarcastically at the same employee right in the middle of the stand, in front of all the customers and other staff. It was incredibly uncomfortable and disturbing to witness such a public humiliation, especially in front of my kids. This kind of behavior is deeply unprofessional, and Jellycat should take urgent and serious action to ensure this never happens again. It is not okay to behave like this, and this clearly ruined the experience for my children.

Ironically, the same employee who had just been yelled at was the one who handled our experience afterwards. Despite clearly being shaken, she was incredibly kind, professional, and even apologized multiple times for the manager’s behavior, something that wasn't her fault at all. To make up for the situation, she kindly offered us a second pin as a gesture of goodwill. I wished her good luck and told her I would write to Jellycat directly to report what happened.

No employee deserves to be treated that way, especially not in front of customers. I sincerely hope Jellycat addresses this issue and ensures a safe, respectful work environment for its staff and train them to act professionally in front of customers, especially when most of the customers are children. Until then, I cannot...

So hard to figure out stars for this one!

We went to the store two times- first time for recon and second to participate. Second time, my 12 year old daughter and I arrived at 11 am and were told the ‘queue’ was closed and to come back later in the day. I said I planned to wait and the response was basically ‘you can’t wait.’ But I still waited across the walkway from the velvet ropes that closed the line.

It took an hour before the line re-opened and during that time I did see one American mom talk her way into getting her daughters the packaged pastries with all the swag. I’m not sure how she did it- I don’t think she got the full experience but she got all the merchandise we did in about 20 min vs our 3 hours. I also watched an American dad ask to speak to the manager and he came back empty handed and told his family they were leaving.

When the line reopened, they waited on us first because they were aware we had been waiting quietly for an hour. I didn’t expect that but was appreciative. When the line opens, you are allowed to ‘order’ your pastry from the same person who has been telling you the line is closed. You then go to the main cash register and pay for your order. Then you return to the line minder and they allow you past the velvet ropes into the line where you really wait.

We waited two hours between paying for our pastries and receiving them. We anticipated this and had brought books. We just sat on the floor reading and scooting forward.

When you do get to the front and are waited on the service is 5 star. Each pastry and customer is treated with lots of attention. Clearly this is also what makes the line so long but you really do feel special and attended to.

The whole thing is frivolous and nutty but it is also reasonably affordable and feels like a once in a lifetime event. If you do it, know it is going to be a wait and just commit to that being a part of...